360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Nov 24, 2018 By Rob Garf

Black Friday Holiday Flash Report: Black Friday Still Reigns in Evolving Cyber Week

Black Friday is still mighty, even in a transforming Cyber Week. A new kind of kickoff to holiday shopping is taking shape, with retailers dangling early deals, consumers window shopping on social, and mobile bringing in the majority of orders. But not everything is changing. The day after... Read More

Holiday Readiness, Retail, Commerce, Commerce Cloud, Marketing Cloud, Service Cloud, Retail Insights

Nov 23, 2018 By Rob Garf

Thanksgiving Holiday Flash Report: Shoppers Go Online Early, Go Mobile, Go Social as Digital Revenue Grows 18%

Thanksgiving weekend shopping used to be about waiting outside stores for Black Friday stampedes to begin. This year, shoppers didn't wait — they shopped online all week, with purchases peaking right after Thanksgiving dinner, Salesforce data shows. For the first time, mobile dominated online... Read More

Holiday Readiness, Retail, Retail Insights, Commerce Cloud, Commerce, Marketing Cloud, Service Cloud

Nov 22, 2018 By Chris Harris

Trailhead. My Therapy on the Road to Recovery.

Growing up in the UK, I was fascinated by space. I studied science and engineering with the harebrained idea that I might one day become an astronaut or a rocket scientist (at a time when England didn't even have a space program)! My generation was the first to grow up knowing what “tech” really... Read More

IT, Learning, Trailblazer Story

Nov 21, 2018 By Billy Martin

4 Ways to Retain Sales Talent in Your Small Business

Talented salespeople have options in today’s workforce. According to a Glassdoor survey from a few years ago, two-thirds of Account Executives (AEs) said they would look for a new job in the next year, and almost half said they would start looking in the next quarter. Source: Glassdoor, 2014 ... Read More

Small Business, Sales

Nov 21, 2018 By Nick Johnson

Why the Human-Machine Partnership Is Key to Understanding the Future of Work

Ulrich Spiesshofer sees a future where artificial intelligence (AI) “will change the nature of work — not by replacing humans but by augmenting capabilities.” The company he runs, industrial conglomerate ABB, is at the forefront of a new age where AI and humans work hand in hand. In the second... Read More

Leadership Insights

Nov 20, 2018 By Nick Johnson

3 Ways AI Has Changed ABB’s Business Operations

ABB is a company with a 135-year history that has nevertheless leapt to the forefront of the Fourth Industrial Revolution through its innovations in robotics, artificial intelligence (AI), and the Internet of Things (IoT). The company aims to be “the industrial conglomerate of a low-carbon,... Read More

Leadership Insights, Thought Leadership

Nov 20, 2018 By Jeff To

10 Takeaways: How USAA Delivers Exceptional Member Experiences

At Dreamforce ‘18 this year, I had the pleasure of interviewing Herry Stallings, Vice President of Technology at USAA, and Harry Datwani, Principal at Deloitte Digital. USAA is a financial services company that specializes in achieving financial security for the military and their families,... Read More

IT, Financial Services, Digital Transformation, Customer Experience

Nov 19, 2018 By Alicia Esposito

Principal Analyst Brian Solis Shares How Innovation Can Transform Your Brand

Brian Solis, author and analyst for Altimeter Group, shares his research and musings on the latest digital trends and disruptions in this interview with Retail Touchpoints. Q: You’ve spoken a lot about the “experience economy” and how it’s the future to long-term success. What does this mean for... Read More

Commerce, Marketing, Customer Service, Holiday Readiness

Nov 18, 2018 By Megan Hostetler

New Podcast: Ticketmaster's Rockstar Marketing Guide to Greatness

Today on the Marketing Cloudcast, we go behind the music for an up-close-and-personal look at how Ticketmaster communicates with and markets to an audience of millions. Recorded live at Salesforce Connections ‘18, which took place in Chicago in June, we talk to Marco Rivera, Marketing Operations... Read More

Marketing, Marketing Cloudcast

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Black Friday Holiday Flash Report: Black Friday Still Reigns in Evolving Cyber Week

Thanksgiving Holiday Flash Report: Shoppers Go Online Early, Go Mobile, Go Social as Digital Revenue Grows 18%

Trailhead. My Therapy on the Road to Recovery.

4 Ways to Retain Sales Talent in Your Small Business

Why the Human-Machine Partnership Is Key to Understanding the Future of Work

3 Ways AI Has Changed ABB’s Business Operations

10 Takeaways: How USAA Delivers Exceptional Member Experiences

Principal Analyst Brian Solis Shares How Innovation Can Transform Your Brand

New Podcast: Ticketmaster's Rockstar Marketing Guide to Greatness

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360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First