360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Mar 30, 2016 By Brian Goldfarb

It’s a 3-Peat! Salesforce Named a Leader in Gartner’s aPaaS Magic Quadrant for the Third Year in a Row

For the third year in a row, Salesforce is a leader in Gartner’s Application Platform as a Service (aPaaS) Magic Quadrant! Here’s why this is awesome: It proves that we’re a market leader when it comes to enterprise apps. Gartner, the authority on enterprise software and platforms, evaluated 16... Read More

Featured, IT, App Cloud, Apps, Cloud, Platform

Mar 30, 2016 By Devon McGinnis

New 2016 State of Marketing Research Report

The third annual State of Marketing research report is here — and it’s full of marketing stats you’ll want to share. Salesforce Research surveyed nearly 4,000 marketing leaders worldwide to reveal how the industry is changing — and key insights on primary marketing channels, including mobile,... Read More

Marketing, Marketing Cloud, Featured

Mar 28, 2016 By Donal Daly

5 Sales Credibility Killers

There was a time, long, long ago in a dim and distant past when, if you were in sales, the company you worked for and the product you sold were more important than how you personally sold. You may remember the ‘No one gets fired for buying IBM’ adage. Buying from a market leader was often seen as... Read More

Sales, Featured

Mar 22, 2016 By Emily Stanford

4 Keys to Customer Service that Goes Beyond the Call of Duty

We are officially in the age of the customer. That means forget about your sales team, forget about your marketing team. Forget about IT. Just have everyone move to the customer service department. ...okay, well, that may be a bit extreme. I’ll dial it back: Now more than ever, customer service... Read More

Customer Service, Service, Service Cloud, Featured

Mar 21, 2016 By John Zissimos

Welcome to the Age of the Customer

Today’s customers are more powerful than ever, with the ability to shift markets and define a company’s success in a matter of seconds. They’re not looking for products, features, or gimmicks; they’re looking for a complete and effortless customer experience. They don’t just want to solve problems;... Read More

Cloud, Leadership, Innovation, Featured

Mar 15, 2016 By Greg Gsell

How Two Salesforce Leaders Run Their Business with Salesforce1

I have been at Salesforce for more than a decade. When I started, they gave me a Blackberry that I carried around along with my iPod. Soon after, Salesforce launched our first mobile app, AppExchange Mobile (now Salesforce Classic) for the Blackberry. Early in my sales career this app opened my... Read More

Mobile, Chatter, Apps, Cloud, Collaboration, Featured

Mar 15, 2016 By Mike Milburn

Field Service: Meet The Internet of Things

Today, we are introducing Field Service Lightning, a radically new approach to field service for today’s connected world. Having been at Salesforce for 10 years now, I’ve had the chance to work closely with our customers, and Field Service Lightning is just another step in our evolution... Read More

Service Cloud, Cloud, News, Mobile, Service, Featured

Mar 14, 2016 By Sarah Boutin

How One Salesforce Employee Beat Cancer and Helped Raise Over $1 Million

John Greene, VP of Customer Centric Engineering at Salesforce, kicked cancer’s butt. Then he went on to help raise over $1 million for blood cancer research. And our family, the #SalesforceOhana, was there every step of the way. Yeah, you might want to sit down for this. John joined Salesforce in... Read More

Cloud, Foundation, Featured

Mar 08, 2016 By Cindy Robbins

Equality at Salesforce: The Equal Pay Assessment Update

Achieving equality for all is one of the greatest challenges that we will face in our lifetime. This is a battle that cannot be won by one company, one leader or any one community. It’s a challenge that every CEO and every business leader must address. And that’s just what we are doing at... Read More

News, Featured

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

It’s a 3-Peat! Salesforce Named a Leader in Gartner’s aPaaS Magic Quadrant for the Third Year in a Row

New 2016 State of Marketing Research Report

5 Sales Credibility Killers

4 Keys to Customer Service that Goes Beyond the Call of Duty

Welcome to the Age of the Customer

How Two Salesforce Leaders Run Their Business with Salesforce1

Field Service: Meet The Internet of Things

How One Salesforce Employee Beat Cancer and Helped Raise Over $1 Million

Equality at Salesforce: The Equal Pay Assessment Update

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First