360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Mar 07, 2016 By Elizabeth Pinkham

Salesforce Announces Salesforce Tower New York!

We’re thrilled to announce that we plan to significantly expand our presence in New York City with a new regional headquarters right in the heart of Midtown! Our new home will be at 3 Bryant Park and will be known as Salesforce Tower New York. This will be our hub for all of our amazing New York... Read More

News, Cloud, Featured

Mar 04, 2016 By Alexandra Siegel

Top Trends According to Today’s CIOs and IT Leaders [Infographic]

The tides are changing in the IT world as digital transformation impacts the way people communicate, work, and purchase. Today’s age of the customer-driven economy is challenging companies to innovate in order to enhance the customer experience. Seventy-nine percent of IT teams are currently... Read More

App Cloud, IT, Featured

Feb 22, 2016 By Alexandra Siegel

New State of IT Report: Insights from 2,200+ CIOs and IT Leaders

Digital is transforming the way consumers communicate, purchase, and work. Customers expect companies to provide modern, intuitive, and mobile technology. This expectation is bringing IT to the forefront, as businesses prioritize customer-driven apps along with the employee and partner apps they’re... Read More

App Cloud, IT, Cloud, Featured

Feb 18, 2016 By Mike Milburn

Announcing New Social Customer Service Innovations for Twitter

Today, Salesforce is taking the next step in our longstanding strategic partnership with Twitter and further empowering our customers to use the real-time platform for customer service. We’re announcing integration with two new Twitter customer service features — Customer Feedback, a new experience... Read More

Service, Service Cloud, Social, Customer Service, Featured

Feb 18, 2016 By Holly Firestone

Announcing Our Newest Class of MVPs!

We are very excited to welcome 2016’s first class of MVPs. There are 26 incredible community members that we are awarding the MVP title for the first time and 48 MVPs being renewed. The MVP Program has been around since December 2010 and recognizes exceptional individuals within the Salesforce... Read More

Cloud, MVPs, Featured

Feb 17, 2016 By Emily Stanford

Delivering Best-in-Class Service through the Power of a Community

Here at Salesforce, we use Community Cloud to power our 2 million-member-strong Success Community — one of our key differentiators as a business. Erica Kuhl, Vice President of Community, hosted a webinar that explained the power of a community, as well as how we use the Success Community at... Read More

Community, Community Cloud, Customer Service, Featured

Feb 16, 2016 By Jessica Kremer

The Spring '16 Release is Here!

Spring ’16 is now live! With the Spring ’16 release, you can quickly take action from your phone - online or off and rapidly gain insights to predict what customers want. Also, you can now accelerate productivity for every partner and developer with new community dashboards and our secure and... Read More

Cloud, Community Cloud, Featured, Marketing Cloud, App Cloud, Analytics Cloud, Seasonal Release

Feb 16, 2016 By Andrew Gothelf

A Sales Leader Explains Why We Must Spend More Time Developing Reps

Sales leaders have a wide scope of responsibilities, ranging from hiring, to hitting a quota, to assisting their team close deals. But in order to successfully do all of these critical functions well, you have to develop your team of sales reps. On a recent Series Pass webcast, author of... Read More

AppExchange, Apps, Sales, Featured

Feb 15, 2016 By Heike Young

We Asked Sales Experts for Their #1 Sales Tip. Here’s What They Said.

Modern customers have changed the rules of sales. Today’s business buyers don’t contact suppliers until 57% of the purchase process is complete. And only 9% of people stay on a mobile site or app when it’s not satisfying their needs. That means salespeople need to adapt to a new breed of... Read More

Sales, Sales Strategies, Sales Cloud, Featured

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Salesforce Announces Salesforce Tower New York!

Top Trends According to Today’s CIOs and IT Leaders [Infographic]

New State of IT Report: Insights from 2,200+ CIOs and IT Leaders

Announcing New Social Customer Service Innovations for Twitter

Announcing Our Newest Class of MVPs!

Delivering Best-in-Class Service through the Power of a Community

The Spring '16 Release is Here!

A Sales Leader Explains Why We Must Spend More Time Developing Reps

We Asked Sales Experts for Their #1 Sales Tip. Here’s What They Said.

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First