John Tschohl, called the “guru of customer service,” by USA Today, Time and Entrepreneur magazines, is a best-selling author, service strategist and president of Service Quality Institute. John is a regular contributor to the Desk.com Blog Expert Corner series.
As you...
Read More
The immediate nature of customer service (“I need a replacement part now!”) — plus corporate emphasis on quarterly profits — often results in companies’ failure to develop a long-term strategy for customer service. Pride, misplaced priorities, short-term profit orientation and a failure to...
Read More
John Tschohl is a recognized
customer service expert drawing from years of experience sharing
methodologies, tips and best practices. This is one in a series of
articles from John that we will feature in the Expert Corner on the Desk.com blog.
How to turn customer problems...
Read More
Your business went from hot to not in a flash. How
can that be? The advertising and emails get response. The sales team is
working hard. Although some customers complain, it’s about minor things
– nothing worth worrying about. You’re too busy anticipating the next
fire or working on a product...
Read More
