For many, the pain point with customer support is having to wait for a response. That’s why a customer portal, such as an online support center, is essential for any growing company. A customer self-service portal enables customers to find answers to their questions on their own time. In...
Read More
Lessons in customer service can sometimes come from the most unexpected places. So we’re going look under the sea and at the Disney Pixar movie, Finding Nemo and uncover a few hidden gems about life, business and customer service from these ocean-dwelling characters.
1. Customers are not meant...
Read More
How many times have you clicked on a website to be confronted with a statement like ‘Customer Service is our Top Priority’? When I see something like this my immediate reaction is often to think: ‘Prove it!’ It is one thing to trumpet your commitment to customer service and quite another to...
Read More
There’s an entirely different dynamic with the customer from just a few years ago. Today’s customer expects you to value them for more than the financial transaction. It’s not an expectation, it’s a demand. Customers who don’t find what they’re looking for will just move on to competitors who...
Read More
What is customer service? Customer service, by definition, is about serving people. When people refer to customer service, they’re usually talking about the process of getting help before, during or after a purchase. It can also refer to a department within a company that focuses on these...
Read More
Click to see the Universal Inbox in action.
Customer service is changing. Today’s environment, with its ever-present social media and mobile devices, is giving rise to a new customer with a new set of expectations.
Social media is putting unprecedented pressure on businesses to adapt, especially...
Read More
Everything was going smoothly at the call center. Agents were on top
of customer issues, customer cases were being resolved, nothing had
fallen through the cracks. But then out of nowhere, bad things started
happening. Unhappy customers. Missing customer cases. Glitches in promo
codes. No way...
Read More
![Why You Should Transport Your Customers to Self-Service Support [INFOGRAPHIC]](http://www.salesforce.com/content/dam/blogs/legacy/2013/10/6a00e54ee3905b8833019b004f6985970.jpg)
![The Cost of Bad Customer Service [Infographic]](http://www.salesforce.com/content/dam/blogs/legacy/2013/07/6a00e54ee3905b88330192ac3064cc970.jpg)
![[INFOGRAPHIC] Universal Inbox: Delivering Improved Customer Service](http://www.salesforce.com/etc/designs/blogsRedesign/images/default.jpg)
