Oct 30, 2013 By Alex Hisaka

Why You Should Transport Your Customers to Self-Service Support [INFOGRAPHIC]

For many, the pain point with customer support is having to wait for a response. That’s why a customer portal, such as an online support center, is essential for any growing company. A customer self-service portal enables customers to find answers to their questions on their own time. In... Read More

Customer Service, Small Business

Aug 09, 2013 By Alex Hisaka

5 Customer Service Lessons From Finding Nemo

Lessons in customer service can sometimes come from the most unexpected places. So we’re going look under the sea and at the Disney Pixar movie, Finding Nemo and uncover a few hidden gems about life, business and customer service from these ocean-dwelling characters. 1. Customers are not meant... Read More

Featured, Customer Service

Jul 25, 2013 By Alex Hisaka

The Cost of Bad Customer Service [Infographic]

How many times have you clicked on a website to be confronted with a statement like ‘Customer Service is our Top Priority’? When I see something like this my immediate reaction is often to think: ‘Prove it!’ It is one thing to trumpet your commitment to customer service and quite another to... Read More

Featured, Customer Service

Jun 27, 2013 By Alex Hisaka

Infographic: How to Provide Exceptional Customer Service for Ecommerce

There’s an entirely different dynamic with the customer from just a few years ago. Today’s customer expects you to value them for more than the financial transaction. It’s not an expectation, it’s a demand. Customers who don’t find what they’re looking for will just move on to competitors who... Read More

Desk.com, Customer Service

Jun 10, 2013 By Alex Hisaka

What’s Your Customer Service Philosophy?

What is customer service? Customer service, by definition, is about serving people. When people refer to customer service, they’re usually talking about the process of getting help before, during or after a purchase. It can also refer to a department within a company that focuses on these... Read More

Small Business, Customer Service

Apr 24, 2013 By Alex Hisaka

[INFOGRAPHIC] Universal Inbox: Delivering Improved Customer Service

Click to see the Universal Inbox in action. Customer service is changing. Today’s environment, with its ever-present social media and mobile devices, is giving rise to a new customer with a new set of expectations. Social media is putting unprecedented pressure on businesses to adapt, especially... Read More

Desk.com, Customer Service

Oct 31, 2012 By Alex Hisaka

A Halloween Exclusive: Customer Service Horror Stories and Survival Tips

Everything was going smoothly at the call center. Agents were on top of customer issues, customer cases were being resolved, nothing had fallen through the cracks. But then out of nowhere, bad things started happening. Unhappy customers. Missing customer cases. Glitches in promo codes. No way... Read More

Customer Service

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Alex Hisaka

Why You Should Transport Your Customers to Self-Service Support [INFOGRAPHIC]

5 Customer Service Lessons From Finding Nemo

The Cost of Bad Customer Service [Infographic]

Infographic: How to Provide Exceptional Customer Service for Ecommerce

What’s Your Customer Service Philosophy?

[INFOGRAPHIC] Universal Inbox: Delivering Improved Customer Service

A Halloween Exclusive: Customer Service Horror Stories and Survival Tips

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Why You Should Transport Your Customers to Self-Service Support [INFOGRAPHIC]

5 Customer Service Lessons From Finding Nemo

The Cost of Bad Customer Service [Infographic]

Infographic: How to Provide Exceptional Customer Service for Ecommerce

What’s Your Customer Service Philosophy?

[INFOGRAPHIC] Universal Inbox: Delivering Improved Customer Service

A Halloween Exclusive: Customer Service Horror Stories and Survival Tips

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Related Blog Posts

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific