We know technology makes lives better. We also know if we combine the Salesforce.com platform and its key components (Sales Cloud, Salesforce Work.com) with our hardware (Slate 10 HD, Slate 7 Extreme, Slate 8 Pro and eventually the Slate 7HD), the result will be an even more powerful...
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The Service Cloud is back in action as the support solution for attendees at Dreamforce 2013. The Live Customer Engagement Center will deliver event support to every attendee across every channel, including some brand new functionality:
Dreamforce Mobile App
For the first time, the Service Cloud...
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It all started with the 1-800 number. Companies wanted to get closer to their customers and make themselves just a phone call away, says salesforce.com Service Cloud and Desk.com SVP and GM, Alex Bard. Then came the Internet, and with it, new options for customers to connect, including email and...
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50 billion. That’s the number of Internet-connected devices a Cisco Internet Business Group study has predicted will exist in the world by 2020. 50 billion: that’s more than seven Internet-connected things for every single person currently on the planet.
What does this mean for customer...
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Today’s customers have unreasonably high service expectations - even more so during the holiday rush. The last thing you want is to let the quality of your customer service slip during the most important time of the year. In order to shine amidst the clutter of promotions and maximize your...
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Dreamforce is quickly approaching! With a little over two weeks to go before the largest cloud computing event of the year, it's time to start preparing yourself.
I am a resident of San Francisco, a Salesforce employee, and a three-year Dreamforce veteran (counting this year),...
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In an industry that's constantly changing, there's one truth that you can always rely on, regardless of the trends, tools, or stats that are currently making headlines:
Be the kind of company your customers need.
In other words, become a customer company—a company that enhances the...
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For many, the pain point with customer support is having to wait for a response. That’s why a customer portal, such as an online support center, is essential for any growing company. A customer self-service portal enables customers to find answers to their questions on their own time. In...
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If your business isn’t prioritizing customer service, you might want to think again. Customer service ranks as the #1 factor influencing how much a consumer trusts a company. In another survey, 92% of companies reported a decline in customer satisfaction, with consumers most disappointed by...
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![How to Survive (and Thrive) in the Customer Revolution [INFOGRAPHIC]](http://www.salesforce.com/content/dam/blogs/legacy/2013/10/6a00e54ee3905b8833019b0080eac5970.jpg)
![Why You Should Transport Your Customers to Self-Service Support [INFOGRAPHIC]](http://www.salesforce.com/content/dam/blogs/legacy/2013/10/6a00e54ee3905b8833019b004f6985970.jpg)
