One of the best ways a business can distinguish itself from competitors is by offering amazing customer service. After all, two-thirds of consumers say they are willing to spend more with a company they believe provides excellent service. The challenge often for small businesses is maintaining the...
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Relationships can be tough – especially customer-to-company relationships. The gap between customers’ expectations and the service they receive is widening as today’s solutions and smart objects become even faster.
This Valentine’s Day, I am going to make it easy for you and share five...
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In today’s world, the most successful, fast growing companies are those that put a high premium on the customer support experience they provide. At Desk.com, we live this mantra every day through our Customer WOW Team. We use WOW as a simple reminder to always deliver more than expected and create...
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Smart companies understand the importance of customer service. They know that great customer service is a key driver of customer retention and loyalty, which results in greater profitability.
Smart companies take customer service seriously.
However, smart is not the same as perfect. Even...
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Change happens to us in business and life and too often, change means doing big things that yield little results. But when extreme results come from small changes, life-changing strategies come about that really mean business. Mobile is someting we must all embrace in our business and here...
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Today’s customers want a smooth service experience. Companies with siloed data or a fragmented approach are at a big disadvantage when it comes to offering this desired level of assistance. They lack a complete view of their customers’ needs and employees are usually less productive.
This was the...
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Nearly a year ago, Desk.com's customer, TinderBox, made the decision to move from their old customer support solution to the Salesforce1 Platform where they immediately saw growth of their business. Their connected employees were able to solve problems faster and leverage expertise across the...
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It’s no secret: People hate to wait.
Whether we're staring at our watches in a checkout line or tapping our fingers on hold, the time we spend waiting for service diminishes our customer experience. Long wait and hold times also mean lost sales, bigger service issues when they do come up, and...
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Customers are getting tired of surveys. A 2010 study by Vovici revealed that Americans are inundated with over 7 billion survey requests per year. That’s nearly 23 survey requests for every American. (Ironically, I encountered a pop-up survey request when I went to the US Census Bureau website to...
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