Oct 30, 2013 By Alex Hisaka

Why You Should Transport Your Customers to Self-Service Support [INFOGRAPHIC]

in Customer Service, Small Business

For many, the pain point with customer support is having to wait for a response. That’s why a customer portal, such as an online support center, is essential for any growing company. A customer self-service portal enables customers to find answers to their questions on their own time. In fact, 91% of customers would use an online customer portal if it were available and tailored to their needs.

Companies that invested in a customer portal have experienced:

Better use of their product or service
More collaboration between users
An increase in agent productivity
A decrease in case volume
An increase in customer satisfaction

As more service interactions involve a company’s online presence, businesses must provide rapid and concise information to customers across a variety of self-service channels. By developing smart workflows, you can reduce your service load and cost considerably over time. Learn more about customer self-service support in our infographic, Transport Customers to a Self-Service Portal.