Nov 07, 2013 By Phil Novack

50 Billion Reasons to Attend the Service Cloud Keynote at Dreamforce

50 billion. That’s the number of Internet-connected devices a Cisco Internet Business Group study has predicted will exist in the world by 2020. 50 billion: that’s more than seven Internet-connected things for every single person currently on the planet. What does this mean for customer... Read More

Service Cloud, Customer Service, Dreamforce

Oct 18, 2012 By Phil Novack

Mayor Bloomberg Welcomes Cloudforce to New York City

New York City and Mayor Michael Bloomberg welcomed Cloudforce to town. In a personal letter, Mayor Bloomberg acknowledged the achievements and success of salesforce.com and our customers and pointed out that salesforce.com’s recent acquisition of Buddy Media, a New York-based company, is not... Read More

Events

Sep 24, 2012 By Phil Novack

Dreamforce Campus Transformation: Before and After

Wow, what an amazing Dreamforce -- or, as Fergie likes to say, "this is the best one yet!" A few weeks before Dreamforce this year we came up with an idea: What if we could take photos of various locations around the Moscone Center before and during the conference, to show the... Read More

Dreamforce

Sep 19, 2012 By Phil Novack

New Social and Mobile Innovations for the Sales Cloud Transform Selling

I’m excited to share with you this morning the new innovations we announced at Dreamforce that we believe will transform how companies sell in the social and mobile era. Here’s a brief rundown of the Sales Cloud news:Salesforce Touch Will Bring Salesforce to Mobile Devices The unveiling of... Read More

Sales Cloud

Sep 19, 2012 By Phil Novack

New Chatter Communities for Service Extends the Leadership of the Service Cloud

Salesforce.com just revealed another reason why the Service Cloud is the world’s #1 customer service app: Introducing Chatter Communities for Service. Chatter Communities for Service will turn the old world of legacy portals upside down by enabling customers to tap directly into a private... Read More

Service Cloud

Feb 02, 2012 By Phil Novack

Five Tips for Effectively Resolving Customer Issues via Social Channels

The following is a guest post by Bianca Buckridee, Assistant Vice President, Social Media Engagement at SunTrust The client story I talked about in my Revolution YouTube interview with Brian Solis – the one about the mother who was unaware that her teenager was tweeting – is just... Read More

Customer Service

Nov 07, 2011 By Phil Novack

Video: Dunkin' Donuts Transforms Into a Social Enterprise

The following is a guest post by Tyler Cyr, Web Communications Manager at Dunkin' Brands. Dreamforce 2011 was the occasion for the second gathering of the salesforce.com Social Advisory Board. As part of the meeting, I was interviewed by Brian Solis for his Revolution YouTube series. We... Read More

Cloud, Featured

Sep 01, 2011 By Phil Novack

CIO: from information to innovation [infographic]

The Day 2 keynote is kicking off today at Dreamforce 2011 and it's all about the Social Enterprise platform. What apps are companies building on Force.com and Heroku to transform into social enterprises? If you can't be at Dreamforce, tune into Salesforce Live to find out... Read More

News

Aug 25, 2011 By Phil Novack

Java: Now officially supported on Heroku

Congratulations to team Heroku, who just announced the public beta of Heroku for Java. Java becomes the fourth official language supported by the platform and arguably the most prominent. There are roughly six million Java developers today. An agile and... Read More

IT

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Phil Novack

50 Billion Reasons to Attend the Service Cloud Keynote at Dreamforce

Mayor Bloomberg Welcomes Cloudforce to New York City

Dreamforce Campus Transformation: Before and After

New Social and Mobile Innovations for the Sales Cloud Transform Selling

New Chatter Communities for Service Extends the Leadership of the Service Cloud

Five Tips for Effectively Resolving Customer Issues via Social Channels

Video: Dunkin' Donuts Transforms Into a Social Enterprise

CIO: from information to innovation [infographic]

Java: Now officially supported on Heroku

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Europe, Middle East, and Africa

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Reopen Safely

A Step-by-Step Guide for Returning To the Office

Related Blog Posts

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

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Europe, Middle East, and Africa

Asia Pacific