Today’s customers want a smooth service experience. Companies with siloed data or a fragmented approach are at a big disadvantage when it comes to offering this desired level of assistance. They lack a complete view of their customers’ needs and employees are usually less productive.

This was the situation facing Legalzoom. The company, which helps people and companies create their own legal documents online, was at a crossroads with its customer service technology. On their previous solution, scaling was problematic, upgrades were painful, and the company lacked a single view of its customers--something crucial to their success going forward. 

Prompted by a deadline to renew, Legalzoom began investigating other options. Among their requirements was to have a cloud-based platform they could build on that unified customer data. The solution was the Salesforce1 Platform, along with salesforce.com’s Service Cloud and Sales Cloud.

Among other benefits, here are three key ones were brought on by Legalzoom’s switch to Salesforce:

1. Increased Productivity

Not only has there been a 50% decrease in agent wrap-up time, Legalzoom’s sales productivity is up by 30%.

2. Increased Efficiency

Legalzoom’s sales and customer service teams now have a single, unified view of customers. Plus, the number of steps needed to create and close a case has been reduced by 50%.

3. Increased Agility

Changes to Legalzoom’s customer solution can now be made on the fly, without the need to call IT for help. Scaling is no longer an issue and upgrades are automatic.

Learn more about Legalzoom’s journey connecting their sales and customer service teams with the Salesforce1 Platform.

Join the free Legalzoom Increases Sales & Agent Productivity with a 360 View of the Customer webinar on Wednesday, February 12th at 12:30 pm PST / 9:30 am EST.

Hear from Keith Eich, VP of Engineering Operations & Project Management at Legalzoom. Just click the button below to register.