There are hundreds of live chat programs on the market – each one claiming that they’re the easiest, most affordable, and most-used services on the web. But what does that mean for your customers?
As a business owner, you need to be able to translate live chat conversations into measurable...
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Customers now want service on their terms. They expect an experience that takes very little effort and to find a solution to their issue easily. Most importantly, they want you to understand who they are and any past interactions your company has had with them. A great way to provide this kind of...
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If you haven’t heard about Minecraft by now, then you must have been hiding under a 16-bit block for the last few years.
The Swedish "open world" game centered on breaking and placing blocks has taken the world by storm, with over 14.7 million people having purchased and played...
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We’ve officially entered the “age of the customer.” What does this mean? Buyers are more empowered than ever before and, as a result, are demanding a new level of customer service. While 92% of companies[1] [i] view customer experience as a top priority, 53% of customers say they have...
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Customer service has never been more important to the success or failure of a business.
Where customer service used to be a cursory addition to a product or service, it has evolved into the series of customer interactions that can ultimately make or break a company.
The modern customer service...
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Thanks to social media, customers can now quickly and easily share their experiences with millions of people online. This includes feedback about companies everywhere, both positive and negative. It’s a powerful tool that creates transparency for both business and consumer alike.
There’s no better...
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Customer service is extremely important when running a successful business. However, many businesses don’t realize the complexity and multifaceted world of customer service.
There are countless ways companies can garner a positive reputation among customers. However, customer service boils down to...
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When I went into hospital with my wife recently, I was expecting good care. I was expecting optimal recovery. What I wasn't expecting however, was to be inspired by some of the most efficient, exceptional customer service operations that I have ever witnessed.
Here are the top five things I...
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You are probably familiar with the concept of the decades old call center. Well, a customer engagement center (CEC) has evolved from that previous customer service standard to now include multiple channels. Contributing to this growth and change is the blend of social media and communities...
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