Adam Toporek

Adam Toporek is a Customer Experience Strategist, franchise developer, and small business owner who runs the popular blog Customers That Stick.He is a customer experience speaker and the author of a forthcoming book on frontline customer service (spring 2015). Adam’s ebook 7 Secret Customer Service Techniques Every Expert Knows has been downloaded in over 100 countries. Follow him on Twitter @adamtoporek.

Feb 13, 2014 By Adam Toporek

7 Customer Service Mistakes (And How to Avoid Them)

Smart companies understand the importance of customer service. They know that great customer service is a key driver of customer retention and loyalty, which results in greater profitability. Smart companies take customer service seriously. However, smart is not the same as perfect. Even... Read More

Featured, Customer Service

Feb 07, 2014 By Adam Toporek

5 Tips for Decreasing Customer Wait Time That Really Work

It’s no secret: People hate to wait. Whether we're staring at our watches in a checkout line or tapping our fingers on hold, the time we spend waiting for service diminishes our customer experience. Long wait and hold times also mean lost sales, bigger service issues when they do come up, and... Read More

Customer Service