360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Sep 23, 2014 By John Goodman

Moving the Customer Experience From Firefighting to Prevention

My last blog post addressed making the Customer Experience (CE) proactive. The second cardinal aspect of CE, addressed here, is to make it preventive. Every organization can prevent as many as 30 percent of all service interactions. You must first identify opportunities for prevention and then... Read More

Customer Service, Featured, Collaboration

Sep 15, 2014 By Rebecca Brown

3 Ways Your Finance Team Can Positively Impact Service

Most of us think of our company’s Finance Department in pretty simple terms: the place that tracks incoming and outgoing cash. But the truth is much more than that; Finance Departments everywhere are full of unsung heroes who tirelessly labor to keep the company financially healthy. With the right... Read More

AppExchange, Featured, Collaboration, Customer Service

Apr 24, 2014 By Steven Gaffney

5 Ways NOT to Communicate With Your Sales Team

What’s a common issue in many relationships? Communication. This is true when it comes to friends and family, as well as co-workers, a boss, employees, and more. What can often be confusing is many of the ideas touted as solutions for better connecting to and communicating with others, often only... Read More

Collaboration, Featured, Sales

Nov 14, 2013 By Maria Ogneva

4 Ways To Boost Your Performance and Love Your Job with Chatter [INFOGRAPHIC]

As enterprise companies get more social, we move from understanding what's possible to making it a reality. And as more and more companies move forward with platforms like Chatter, success grows from employees who actually use the social platform. The problem is that a lot of users -- people... Read More

Collaboration

Nov 04, 2013 By Carrie Valatka

How Deloitte and Salesforce Work Together to Create Innovative Healthcare Communities

Healthcare is a highly competitive and rapidly evolving industry, and with the Affordable Healthcare Act (ACA) and the establishment of Healthcare Information Exchange (HIX) there is a need to deliver a flexible, progressive and innovative platform that’s accessible via the latest mobile... Read More

Collaboration, Dreamforce

Nov 04, 2013 By Joshua D. Paul

How Your Online Community Can Increase Customer Retention

When you’re talking about growing small and medium-sized businesses, you cannot overemphasize the importance of customer retention. According to Bain & Company and Harvard Business Review, boosting customer retention by 5% increases profits by 25% to 95%. Due to the high cost of acquiring new... Read More

Collaboration, Sales

Nov 01, 2013 By Nate Skinner

3 Lessons Your Workplace Should Take from Team Sports

60 Minutes Sports recently aired a segment on the head coach for Harvard Crew, Harry Parker. Mr. Parker coached Harvard Crew for 51 years, and according to some, is the winningest coach in all of sports. Ever. As I watched the segment, it dawned on me how very... Read More

Collaboration, Sales, Work

Oct 28, 2013 By Brent Scheibelhut

3 Ways to Recognize and Motivate Employees Using Salesforce

More than two thirds of employees say they would work harder if they were better recognized. With the Salesforce release of Winter 14, sales organization can now leverage the powerful and robust employee recognition process from Work.com, all within Salesforce. Create a collaborative culture... Read More

Collaboration, Featured, Sales, Small Business, Work

Oct 25, 2013 By Deborah Sweeney

3 Team Building Activities to Build Your Business

Salesforce.com's NYC sales team helps restore buildings damaged by Hurricane Sandy. Team building exercises can help people work together better, but they tend to be gimmicky. Rather than relying on old icebreakers, the modern business should be geared toward helping the community while... Read More

Collaboration, Featured, Small Business

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Moving the Customer Experience From Firefighting to Prevention

3 Ways Your Finance Team Can Positively Impact Service

5 Ways NOT to Communicate With Your Sales Team

4 Ways To Boost Your Performance and Love Your Job with Chatter [INFOGRAPHIC]

How Deloitte and Salesforce Work Together to Create Innovative Healthcare Communities

How Your Online Community Can Increase Customer Retention

3 Lessons Your Workplace Should Take from Team Sports

3 Ways to Recognize and Motivate Employees Using Salesforce

3 Team Building Activities to Build Your Business

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First