360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jun 20, 2018 By Antonio Scaramuzzino

Summer '18 Release: Under the Hood of Einstein Analytics

The conventional wisdom is that when it comes to analytics, customers are faced with a choice: exploring data at SCALE or getting actionable insights FAST. At Salesforce, we believe our Trailblazers should have it all. We're challenging the status quo and changing the way customers think about... Read More

Analytics, Analytics Cloud, Cloud, Innovation, News, Seasonal Release

Jun 13, 2018 By Jeff Elder

New Products Take the Stage at Salesforce Connections ‘18

Today at Connections '18 the world’s top brands are gathered to learn how they can deliver next-generation customer engagement. With new product innovations announced across marketing, commerce, and service we are enabling brands worldwide to deliver smarter, more personalized, and connected... Read More

Connections, Analytics Cloud, B2B Marketing, B2C Marketing, Customer Experience, Customer Service, Digital Marketing, Marketing, Marketing Cloud

May 25, 2018 By Neeraj Munshi

Einstein Analytics Puts the Pedal to the Metal for the Indy 500

This weekend marks the 102nd Indianapolis 500, and Salesforce is revved up! With J.R. Hildebrand driving the Salesforce-sponsored car 66, and the event taking place in the hometown of our second largest office, Einstein Analytics is excited to join in on the action. For the first time ever,... Read More

Analytics, Analytics Cloud, Einstein, Events, Innovation, News, Artificial Intelligence

May 09, 2018 By Steve Fadden

Color Affects Performance — What Salesforce's Latest Design Studies Reveal

Color is more than mere personal preference. Here at Salesforce, we know that color choices affect how users perceive and process information. And preferences aside, in two recent user studies we found that certain color combinations, or palettes, can help improve response time and... Read More

Analytics, Analytics Cloud, Best Practices, Customer Experience, Innovation, Artificial Intelligence, Research, Reports & Dashboards

Mar 05, 2018 By Amruta Moktali

Have a Conversation With Your Data With Einstein Analytics

At Salesforce, our Analytics team is empowering millions of Trailblazers with a complete set of analytics capabilities — from basic reports and dashboards, to line of business apps, to AI-powered predictions and explanations. And today, I’m excited to share we’re expanding the capabilities of our... Read More

Analytics, Analytics Cloud, News, IT

Feb 26, 2018 By Ziad Fayad

5 Tips for Successful Analytics Trailblazing

Over the last year, I have been very fortunate to meet more than a thousand Salesforce Einstein Analytics customers who have attended Analytics Customer Campfires around the world. Listening to customers’ use cases and empowering our Analytics Trailblazers while sharing the product team excitement... Read More

Analytics Cloud, IT, Artificial Intelligence

Sep 14, 2017 By Ketan Karkhanis

Salesforce Analytics Introduces New Data Connectors, Smarter Data Prep to Augment Your CRM Data

Every CRM user is on the hunt for a more complete picture of their customers, as well as their business. It’s a challenging goal that requires analyzing customer data to fill in blank spots on the canvas and surface the insights that will drive business growth and improve customer satisfaction.... Read More

Analytics, Analytics Cloud, Data Management, Artificial Intelligence

Aug 24, 2017 By Ketan Karkhanis

A Billion Reasons to Thank Our Trailblazers: You Now Run One Billion Analytics Reports Per Month!

Analytics is all about asking questions that lead to insights and drive action. You have questions about your business every hour, and the answer to one question may lead to two more questions, and two more questions after that. That’s why Salesforce Analytics is here to help you navigate your data... Read More

Analytics, Analytics Cloud, News

Aug 14, 2017 By Ryan Braastad

4 Proven Analytics Strategies to Elevate Customer Service

If you’re a service manager or an agent, then you’re at the center of a major shift in the importance of customer experience on the business. This is because a great experience requires great service, and individual customer interactions can now exert an unprecedented degree of influence on overall... Read More

Analytics, Analytics Cloud, Service, Service Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Summer '18 Release: Under the Hood of Einstein Analytics

New Products Take the Stage at Salesforce Connections ‘18

Einstein Analytics Puts the Pedal to the Metal for the Indy 500

Color Affects Performance — What Salesforce's Latest Design Studies Reveal

Have a Conversation With Your Data With Einstein Analytics

5 Tips for Successful Analytics Trailblazing

Salesforce Analytics Introduces New Data Connectors, Smarter Data Prep to Augment Your CRM Data

A Billion Reasons to Thank Our Trailblazers: You Now Run One Billion Analytics Reports Per Month!

4 Proven Analytics Strategies to Elevate Customer Service

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How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First