LEADING THROUGH CHANGE

Helping Business
Manage Through Crisis

Discover thought leadership, tips, and resources to help manage your business in a time of need.

Jul 01, 2020 By Rekha Srivatsan

Love What You Do: Launch Your Salesforce Career as a Small Business Advisor

Here are the career stories of three Salesforce Admins whose career journeys inspire us. These admins participated in the Essentials Advisors Program, which pairs them with Essentials customers to get real-world project experience ... Read More

Business as a Platform for Change, Leading Through Change, Small Business

Jun 30, 2020 By Ryan Ellis

Chasing COVID-19’s Low-Code Boom

How companies of all sizes are building new apps with no coding experience ... Read More

Future of Work, CEO, IT, Apps, Platform, Leading Through Change

Jun 29, 2020 By Jesse Sostrin

Stop Taking Adversity So Personally

There’s a lot of talk about resilience out there these days. Resilience is among the most essential leadership traits required to bounce back from crisis. It all begins with a crucial mindset shift followed by these two strategies... Read More

Future of Work, CEO, Leading Through Change, Leadership, Thought Leadership

Jun 27, 2020 By Ann Marie Aviles

Keeping up With an Unexpected Sales Surge: A Disposable Glove Distributor's Advice

Brick and mortar reopenings do not mean “back to business as usual.” Heightened concerns around safety and sanitization mean retailers must rethink operations. Disposable glove distributor, AMMEX, is one Trailblazer helping others ramp up and re-engage their clients ... Read More

Customer Engagement, Commerce, Pardot, Sales Cloud, Manufacturing, Consumer Goods, Leading Through Change

Jun 25, 2020 By JR Linne

In-Store Shopping Will Be (Mostly) Hands-Free — From Curbside To Cash Register

The new model for contact-free shopping goes far beyond apps like Apple Pay and Android Pay, which are already widely in use. True contactless shopping starts at the curbside outside the store and encompasses everything that happens in the store until the customer leaves.... Read More

Reopen Safely, Commerce, Leading Through Change, Retail

Jun 25, 2020 By Matt Jaffe

Honoring Pride With Janelle Monáe and Megan Rapinoe

Hear from longtime LGBTQ+ advocates Janelle Monáe and Megan Rapinoe on how the fight for equality goes on for marginalized communities nationwide, including the current struggle for racial equality and justice... Read More

Salesforce Ohana, Leading Through Change, Equality

Jun 24, 2020 By Casey Coleman

Can Crisis Spur Governments To Transform? Change Management Best Practices

Governments have always been responsible for critical services that we count on every day, including health, safety, and economic stability functions. Here are some core principles that can help government leaders manage successfully in this situation and beyond ... Read More

Customer Engagement, Public Sector, Leading Through Change

Jun 24, 2020 By Gavin Patterson

Change That Lasts Starts With a Focus on Humanity

Gavin Patterson and Mark Carney discuss turning the current health and climate change crises into opportunities for a more resilient and inclusive economy and society. The following excerpts have been lightly edited for brevity and clarity... Read More

CEO, Future of Work, Leading Through Change, Thought Leadership

Jun 24, 2020 By JR Linne

Say Goodbye To Browsing: Retail Shopping in 2020 Gets a Total Makeover

Hand-off browsing, fitting room appointments, and smart lights — This is shopping in 2020. The pandemic has forced stores to redesign, rethink, and reimagine the entire experience around new health regulations and new customer expectations. Here's how retail looks in 2020... Read More

Digital Transformation, Commerce, Leading Through Change, Retail, Reopen Safely