Get your FREE 30-day trial.Please complete all fields.
JR Linne
JR Linne is the Director of Retail Industry Solutions, Salesforce’s go-to-market team. JR empowers retailers to create world-class shopping experiences and reach their digital transformation goals in an ever-changing industry. He is a thought leader, avid learner, and advisor who believes that retailers thrive through technology, and guides customers to harness the full potential of Salesforce. Connect with him on LinkedIn.
Remember when retail associates chatted with shoppers, helped them select merchandise, adjusted fit, and assisted customers with slipping their feet into shoes? Those niceties may represent a bygone era of retail. Here are four defining traits of the COVID-era retail associate ...
Read More
The new model for contact-free shopping goes far beyond apps like Apple Pay and Android Pay, which are already widely in use. True contactless shopping starts at the curbside outside the store and encompasses everything that happens in the store until the customer leaves....
Read More
Hand-off browsing, fitting room appointments, and smart lights — This is shopping in 2020. The pandemic has forced stores to redesign, rethink, and reimagine the entire experience around new health regulations and new customer expectations. Here's how retail looks in 2020...
Read More
