LEADING THROUGH CHANGE

Helping Business
Manage Through Crisis

Discover thought leadership, tips, and resources to help manage your business in a time of need.

Aug 05, 2020 By Meredith Schmidt

New Data Says Consumers Are Eager To Support Small Businesses, Here’s How To Prepare

Salesforce Research finds consumers want small businesses to succeed during the pandemic. Here's what they need to keep buying... Read More

Reopen Safely, Small Business, Leading Through Change, Research

Aug 03, 2020 By Cristina Jones

News Anchor Robin Roberts on Putting People at the Heart of a Story

“Good Morning America” co-anchor Robin Roberts shares her experience as a woman in the media industry, her journey to overcome cancer, and her belief in the power of inclusive storytelling.... Read More

Business as a Platform for Change, Salesforce Ohana, Leading Through Change

Jul 31, 2020 By Shonnah Hughes

Use Surveys To Understand Service Agent Wellness and Increase Productivity

Employee surveys help service managers understand call center and field service agents' feedback and inform business plans. Learn how... Read More

Future of Work, Customer Service, Leading Through Change, Service

Jul 31, 2020 By Brooke Gerhardt

4 Ways AI Can Level Up Your Sales Coaching

AI has been a game changer for Armstrong Steel and its sales leaders. They were able to use Einstein Call Coaching to help sales reps avoid mistakes and save 8% of overall revenue... Read More

Customer Engagement, Sales, Sales Cloud, Manufacturing, Leading Through Change

Jul 31, 2020 By Matt Jaffe

Once Incarcerated, One Business Leader Now Offers Hope for Real Prison Reform; Here’s How

Michelle Cirocco uses her platform as the Executive Director of the Televerde Foundation — and as someone once incarcerated — as a testament to the power of giving people a second chance. Here's how... Read More

Business as a Platform for Change, CEO, Leadership, Leading Through Change

Jul 28, 2020 By Brett Grossfeld

Secure the Funding Your Small Business Needs Now

Small businesses are struggling to adjust to a new normal. Here’s how (and where) to seek additional funding... Read More

Reopen Safely, Small Business, Leading Through Change

Jul 28, 2020 By Mike Katz

T-Mobile Supports Distance Learning and a New Way To Work

For T-Mobile, the pandemic meant helping employees, customers, and communities adapt to a new reality at a time when staying connected is more critical than ever. Here Mike Katz, vice president of T-Mobile for Business, discusses how they made swift decisions... Read More

Business as a Platform for Change, Sales, Sales Cloud, Communications, Leading Through Change

Jul 24, 2020 By Matt Jaffe

Perform Like an Athlete at Work and in Life

Could the coaching philosophies and mental disciplines developed for high performing athletes be just as effective in a business or personal setting? Seattle Seahawks head coach Pete Carroll and psychologist Michael Gervais, Ph.D, explain ... Read More

Business as a Platform for Change, Salesforce Ohana, Leading Through Change

Jul 22, 2020 By Lindsey Finch

5 Ways Companies Can Build Trust While Implementing Health and Safety Practices During COVID-19

It's important to maintain data privacy around health and personal information while building employee trust to reopen safely. Here's how to do it... Read More

Reopen Safely, CEO, IT, Leading Through Change