Eighty-four percent of customers say being treated like a person, not a number, is very important to winning their business according to the State of the Connected Customer. So how do you balance the customer's need to feel like an individual with your need to increase your service agent's speed...
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The premiere episode of The Road to Connections aired on Tuesday, April 30th, and provided event attendees with everything they need to know to make the most of the event on June 17-19 in Chicago.
Special guests include Sr. Director of Strategic Events Alyson McEleney, Sr. Vice President of...
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Connections is the digital marketing, commerce, and customer service event of the year. Hosted in Chicago, attendees will come from all over the world to learn how to build better customer experiences and drive more love and loyalty for their brand.
Free Expo+ pass attendees can get a taste of the...
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Do you drive customer engagement and deliver amazing customer experiences? We're launching our Call for Speakers (you will need to log in with your Salesforce account to nominate a speaker) to discover those remarkable stories for Connections coming up in June. If you've got best practices to share...
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Plan to attend Connections? Looking for more information on the marketing, commerce, and service event of the year? Or just want to engage with the Salesforce Ohana? Then you have to get on The Road to Connections! Think of this web series as the drumbeat that leads up to the event in Chicago from...
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Get ready to experience the future of customer engagement at Connections '19. The marketing, commerce and service event of the year returns to Chicago this June 17 - 19 at McCormick Place! Registration is now open — reserve your spot!
At Salesforce Connections 2019, we will learn how marketing,...
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Customer experience is a powerful differentiator in today’s marketplace — so much that 57% of customers have said they would stop buying from a specific company simply because a competitor provided a better end-to-end customer experience. This stat helps explain just one of the many reasons why...
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Successful marketers are masters at finding the best way to build relationships with consumers. These leaders always seem to be finding new and innovative ways to understand consumer preferences, personalize content, and engage with them effectively.
However, with so many thought leaders driving...
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We are looking back at Connections '18 with a smile. That went by fast! After months of anticipation, Connections '18 came and went in a flash. It was three days packed with keynotes, sessions, hands-on training, inspirational discussions with some of the world's biggest Trailblazers, and much...
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