CONNECTIONS '20

Marketing, Commerce,
and Service: Let's Connect

Connections 2020 will be a virtual event with a full program
of inspiring sessions and educational content.

May 14, 2019 By Julian Walker

Learn How to Transform Your Customer Service Experience at Connections ‘19

Eighty-four percent of customers say being treated like a person, not a number, is very important to winning their business according to the State of the Connected Customer. So how do you balance the customer's need to feel like an individual with your need to increase your service agent's speed... Read More

Connections, Customer Service, Service Cloud

May 02, 2019 By Marissa Kraines

Get the Inside Scoop on the Premiere Episode of The Road to Connections

The premiere episode of The Road to Connections aired on Tuesday, April 30th, and provided event attendees with everything they need to know to make the most of the event on June 17-19 in Chicago. Special guests include Sr. Director of Strategic Events Alyson McEleney, Sr. Vice President of... Read More

Connections, Events

May 01, 2019 By Amy Carlson

Get Your Free Expo+ Pass for Connections ‘19

Connections is the digital marketing, commerce, and customer service event of the year. Hosted in Chicago, attendees will come from all over the world to learn how to build better customer experiences and drive more love and loyalty for their brand. Free Expo+ pass attendees can get a taste of the... Read More

Connections, Events

Apr 19, 2019 By Lorene Bowers

Make Your Voice Heard: CNX19 — Call for Speakers

Do you drive customer engagement and deliver amazing customer experiences? We're launching our Call for Speakers (you will need to log in with your Salesforce account to nominate a speaker) to discover those remarkable stories for Connections coming up in June. If you've got best practices to share... Read More

Connections, Events

Apr 01, 2019 By Marissa Kraines

Get on The Road to Connections '19

Plan to attend Connections? Looking for more information on the marketing, commerce, and service event of the year? Or just want to engage with the Salesforce Ohana? Then you have to get on The Road to Connections! Think of this web series as the drumbeat that leads up to the event in Chicago from... Read More

Connections, Events

Feb 27, 2019 By Sabrina Barekzai

Registration for Connections ‘19 Is Open!

Get ready to experience the future of customer engagement at Connections '19. The marketing, commerce and service event of the year returns to Chicago this June 17 - 19 at McCormick Place! Registration is now open — reserve your spot! At Salesforce Connections 2019, we will learn how marketing,... Read More

Connections, Events, Service Cloud, Marketing

Jul 12, 2018 By Lautel Okhio

Lessons from Amazon on Customer Success: The Power of Divine Discontent

Customer experience is a powerful differentiator in today’s marketplace — so much that 57% of customers have said they would stop buying from a specific company simply because a competitor provided a better end-to-end customer experience. This stat helps explain just one of the many reasons why... Read More

Customer Experience, Thought Leadership, Customer Service, Customer Journeys, Connections

Jun 26, 2018 By Nicole Nickerson

9 Must-See Virtual Sessions for Marketers from Connections ‘18

Successful marketers are masters at finding the best way to build relationships with consumers. These leaders always seem to be finding new and innovative ways to understand consumer preferences, personalize content, and engage with them effectively. However, with so many thought leaders driving... Read More

Connections, Marketing Cloud

Jun 21, 2018 By Marissa Kraines

The Ultimate Connections '18 Content Guide

We are looking back at Connections '18 with a smile. That went by fast! After months of anticipation, Connections '18 came and went in a flash. It was three days packed with keynotes, sessions, hands-on training, inspirational discussions with some of the world's biggest Trailblazers, and much... Read More

Connections, Events

Research

Here's how to stay ahead of changing customer expectations

Most Popular Stories

How to Keep Your Commerce Site Running in a Time of Crisis

How to Keep Your Commerce Site Running in a Time of Crisis

How to Turn an In-Person Event Into a Compelling Virtual Experience

Lessons From Moving 2,800 Support Engineers to Work From Home

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Marketing, Commerce,
and Service: Let's Connect

Learn How to Transform Your Customer Service Experience at Connections ‘19

Get the Inside Scoop on the Premiere Episode of The Road to Connections

Get Your Free Expo+ Pass for Connections ‘19

Make Your Voice Heard: CNX19 — Call for Speakers

Get on The Road to Connections '19

Registration for Connections ‘19 Is Open!

Lessons from Amazon on Customer Success: The Power of Divine Discontent

9 Must-See Virtual Sessions for Marketers from Connections ‘18

The Ultimate Connections '18 Content Guide

Research

Here's how to stay ahead of changing customer expectations

Most Popular Stories

How to Keep Your Commerce Site Running in a Time of Crisis

How to Turn an In-Person Event Into a Compelling Virtual Experience

Lessons From Moving 2,800 Support Engineers to Work From Home

Americas

Europe, Middle East, and Africa

Asia Pacific

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

Marketing, Commerce, and Service: Let's Connect

Research

Here's how to stay ahead of changing customer expectations

Most Popular Stories

How to Keep Your Commerce Site Running in a Time of Crisis

How to Turn an In-Person Event Into a Compelling Virtual Experience

Lessons From Moving 2,800 Support Engineers to Work From Home

Americas

Europe, Middle East, and Africa

Asia Pacific

Marketing, Commerce,
and Service: Let's Connect