Oct 09, 2018 By Tiffani Bova

Navigating the Power Shift with AI, Sales, and Customer Relationships

When I first started my sales career back in the late 1990s, sales still controlled much of the buyer's journey. Reps would provide product demonstrations, sharing pricing, and arranging customer references. All of that (perceived) power didn’t always benefit the customer, even though it may have... Read More

Sales, Artificial Intelligence

Oct 08, 2018 By Ziad Fayad

The Growing Importance of Embedded Analytics in Business Applications

A few months ago, I got to meet some trailblazing Einstein Analytics customers and partners while attending the Salesforce World Tour in London. It was a great experience, as I always enjoy hearing personal use cases and getting direct feedback from customers. This really helps us to understand... Read More

Analytics, Analytics Cloud, Artificial Intelligence, Leadership Insights

Oct 05, 2018 By Harnil Oza

Artificial Intelligence Is About to Supercharge the Mobile Experience

Artificial Intelligence (AI) is all the buzz among tech geeks and the broader IT world today. In fact, it’s quickly become one of the most powerful technological developments in recent memory, having the potential to change and impact the customer experience in meaningful ways for years to come.... Read More

Artificial Intelligence, Mobile, Mobile Marketing

Sep 23, 2018 By Nick Johnson

3 Ways to Counter Unconscious Bias in AI

Timnit Gebru is a research scientist within the Ethical AI team at Google AI and has also studied the ethics of algorithms at Microsoft and elsewhere. After noticing that she was only one of a handful of black people at a major artificial intelligence (AI) conference, she co-founded the Black in AI... Read More

Artificial Intelligence, Thought Leadership

Sep 20, 2018 By Joe Galvin

How Artificial Intelligence Is Helping Small Businesses (Without Them Even Knowing It)

Artificial Intelligence (AI) isn’t just for large enterprises. Small and medium-sized businesses (SMBs) can leverage the power of AI through the latest technologies, too. In fact, SMBs everywhere are already on board the AI train — sometimes without even realizing it. AI powers many applications... Read More

Artificial Intelligence, Small Business

Sep 20, 2018 By Michael Machado

Introducing New Einstein Voice – You Talk, AI Listens

&nbsp; Salesforce Co-Founder Parker Harris and Principal Mobile Architect Qingqing Liu showed off Einstein Voice at Dreamforce '18. Take a look. Salesforce has helped our customers succeed as the #1 CRM company year after year. But the fact is getting granular, real-time data into... Read More

Einstein, Artificial Intelligence, IT

Sep 17, 2018 By Peter Coffee

AI for Good: The Next Frontier

Here at Salesforce, we are constantly impressed with the innovation of our customers — and there's no better example than in the work being done by our nonprofit Trailblazers. Nonprofits — more so than for-profit companies — are typically encumbered by legacy systems, have no budget for... Read More

Artificial Intelligence

Sep 07, 2018 By Peter Schwartz

Dr. Kai-Fu Lee on Why AI Redefines What It Means to Be Human

The maturing of artificial intelligence (AI) represents a milestone in relations between humans and machines. Software systems that self-learn, drawing on complex algorithms and massive computational power, have the potential to disrupt whole industries, create new business models, and... Read More

Artificial Intelligence, Thought Leadership, IT

Aug 03, 2018 By Richard Socher

Algorithms, Data, and New Workflows: Three Key Concepts Behind AI and Your Future Success

We are in the midst of the Fourth Industrial Revolution where one of the main driving factors is artificial intelligence (AI). AI will unleash another step-change increase in productivity and reshape our workforce, similar to the industrial revolution. In one estimate, Accenture forecasts that AI... Read More

Leadership Insights, Artificial Intelligence

Salesforce.com

Artificial Intelligence

How The Future of AI Will Impact Business

Navigating the Power Shift with AI, Sales, and Customer Relationships

The Growing Importance of Embedded Analytics in Business Applications

Artificial Intelligence Is About to Supercharge the Mobile Experience

3 Ways to Counter Unconscious Bias in AI

How Artificial Intelligence Is Helping Small Businesses (Without Them Even Knowing It)

Introducing New Einstein Voice – You Talk, AI Listens

AI for Good: The Next Frontier

Dr. Kai-Fu Lee on Why AI Redefines What It Means to Be Human

Algorithms, Data, and New Workflows: Three Key Concepts Behind AI and Your Future Success

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