Here at Salesforce, we believe environmental sustainability enhances our workplace and helps us remember to keep corporate responsibility top-of-mind. Throughout the year our green team, Earthforce, helps promote different ways we can remain environmentally-friendly, from educational programs to...
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Your customers are expecting personalized, 1:1 experiences with your business without having to pick up the phone. Engaging your customers on other channels, like social media and within a community is of growing importance, but lean support staffs make it difficult to deliver this kind of...
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The advantages of a channel partnership are plentiful: shared pipeline and leads, new geographical markets, and increased value proposition. But when it comes to managing these partner relationships, fragmented systems can make collaboration and innovation difficult and conflicts arise.
A partner...
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For the clients of Project Open Hand, food is more than one of life’s necessities — it’s medicine. The iconic San Francisco nonprofit is dedicated to feeding some of the Bay Area’s most vulnerable citizens, primarily serving senior in need as well as the critically ill.
Project Open Hand maintains...
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Rock and roll legend Neil Young wants to transform the way you listen to music. His mission is to turn the tide on compressed music — the popularity of MP3s and streaming has made compressed music the de-facto standard for music. Why? When music is compressed, much of the nuance and detail of the...
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Salespeople are constantly seeking to do more: up their productivity, stay motivated, and close more deals. But the landscape has changed quite a bit, and continues to innovate at a breakneck pace. While the technology allows you to connect with and understand your prospects, these same prospects...
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This Sunday, awards season comes to a close with the creme de la creme of awards shows: the Academy Awards, a spectacle that’s as much about “Who are you wearing?” than it is about the golden statuette that winners take home at the end of the evening. It may seem like an odd place to draw...
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Football without grilling: like January without blizzards, or chips without guacamole, it’s just not as good as it should be. But as all you sports fans know, grilling is also a thankless task — one that leaves you slaving over the hot coals while your friends catch all the highlight reel-worthy...
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Customer service teams are expected to provide service that is more personalized, smarter and faster than ever before to satisfy their modern customer. The challenge is in not only meeting these expectations, but continuously exceeding them.
In order to tackle the challenges, customer...
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