After all the months of preparation and growing excitement, it's hard to believe that Dreamforce '15 is over. Four days packed with breakout sessions, hands-on training sessions, keynote speakers, networking, sightseeing, and parties can go by fast — so in case there's anything you missed, here's...
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Day two of Dreamforce is underway, and it’s not one to be missed! We’ve got some big names taking the stage today — can’t make it in person? Be sure to tune into Salesforce LIVE!
We’ve got your list of must-see Dreamforce moments here!
1. Fireside Chat: Marc Benioff and Travis Kalanick, CEO,...
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It’s almost time! Dreamforce is just a couple days away, and we couldn’t be more excited. We’ve been covering Dreamforce on the blog for months, and now that it’s almost time for Dreamforce ‘15, we wanted to give you a quick refresher on everything you need to make the most of your experience....
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Your customers are expecting more from the service that your business provides — they want to be able to help themselves — and each other—with a next-generation, low effort self-service experience. More than ever before your customers are searching online to answer their question or inquiry before...
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There’s a large shift taking place across all industries — all customers are expecting an experience that is hyperconnected and personalized, regardless of the channel. Although each industry has its own customer service challenges and priorities, companies across the board are realizing the...
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The customer service landscape has shifted dramatically and your customers expect you to deliver the right answer the first time, every time on whichever channel they choose. But your customers also expect more than just speed and the right answer — more and more they want a customer experience...
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Your customer service representatives are so much more than support agents — they’re your brand ambassadors. Whether it’s over the phone, in person, on the web, through email, or on social media, your customers expect a service experience that is smarter, more personalized, and requires minimal...
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All industries are facing immense changes in the way companies interact with their customers. But healthcare especially is experiencing a variety of disruptive pressures and patients are expecting better service experiences, powered by transparency, omnichannel access and personalization.
But...
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LinkedIn first gained traction as a way for people to connect with other professionals, find job opportunities, and network. But soon the landscape started to shift, and brands saw an opportunity to share unique, valuable content with an engaged and passionate professional audience.
At Salesforce,...
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