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4 tools that turn customer service into revenue: State of Service report

May 29, 2017 By Salesforce

State of Service Report: 4 tools that turn customer service into revenue

According to the latest State of Service report, mobile app use for customer service has increased by 192%. And for good reason – profitability. ... Read More

Service, Service Cloud, Mobile

May 17, 2017 By Salesforce

Is your customer service boosting profit?

A customer service team can drive revenue rather than being a cost. Here’s how to work out whether yours is having a positive impact on the bottom line.... Read More

Customer Service, Service

Apr 21, 2017 By Paul Baptist

Call time is dead, long live CX: State of Service report

Our State of Service research reveals that we need to stop thinking of service as a cost centre, and build it into the ultimate customer experience tool.... Read More

Service, Customer Service

Mar 29, 2017 By Salesforce

State of Service report: Customer first, AI second

The latest State of Service report reveals the importance of CX over time-to-resolution as a measure of success, and that AI is key to improving CX.... Read More

Service, Customer Experience

Mar 17, 2017 By Salesforce

9 ways to revolutionise service – Salesforce World Tour Sydney

Service isn’t responding to problems – it’s providing the very best customer experience. At Salesforce World Tour Sydney we’ll show you how to raise the bar.... Read More

Service, Salesforcetour

Mar 16, 2017 By John Hernandez

How to build a lean, keen, competitive outsourcing machine

The golden age of support contracts is over – XaaS means your customers want shared risk, agility and variable cost models, which makes outsourcing essential.... Read More

Service, Service Cloud

Nov 21, 2016 By Salesforce

4 ways for sales and CSRs to nail customer retention

If sales and customer service reps communicate well, they can keep customer satisfaction at an all-time high and take customer retention to the next level.... Read More

Sales, Service

Oct 24, 2016 By Paul Baptist

How to build a digital customer service strategy

With smartphones on the rise, businesses must reconsider the service options they offer to customers. Our Director of Solution Engineering, Paul Baptist, explains what it takes to build a truly digital customer service strategy.... Read More

Service, Digital Business

Jul 15, 2016 By Derek Laney

Service Excellence: An Interview with CSIA CEO Anouche Newman

The Customer Service Institute of Australia (CSIA) teamed up with Salesforce to deliver a series of Service Excellence Breakfast series around Australia and New Zealand. Here is a recap of the topic CEO Anouche Newman discussed and more about her role. ... Read More

Service

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