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Nov 18, 2021 By Salesforce

Inside Retail: Customer Service Essentials for Your Business This Holiday Season

12 ways of service: A retailer's guide to customer service this holiday season. While retailers have an almost unlimited number of ways to offer customer service to their customers, the following 12 ways can help you get started.... Read More

Service, Service Cloud, Shopper Experience, Customer Service, Customer Satisfaction, Customer Experience

Nov 09, 2021 By Brian Solis

Welcome to the New Era of Business Innovation: Service as a Connected Experience

If you missed Telstra’s session at Dreamforce 2021, don't worry. Brian Solis sat down with Telstra’s Karen Hughes to hear why service is a connected experience.... Read More

Service, Service Cloud, Customer Experience, Customer Service, Customer Story, Digital Transformation, Trailblazer Story

Sep 23, 2021 By Ryan Robertson

Disrupting Pest Control: Using Technology to Iron out the Bugs

Ryan Robertson, co-founder and CEO of Bittn, shares how their 21st century customer service allows them to outsmart bugs and their competition.... Read More

Customer Service, Customer Experience, Service, Trailblazer Story

Aug 10, 2021 By Megan Petersen

5 Trailhead Badges to Help You Excel in Your Service Role

Customer service agents are busy people. But just because time is precious doesn’t mean you have to ignore your number one customer — you. Megan Petersen shares the top Trailhead Badges to earn as a service professional.... Read More

Service, Service Cloud, Customer Service

Jul 29, 2021 By Salesforce

How to Pitch the Latest Emerging Technology Trends to Your Boss

The new financial year is a good opportunity to assess tech gaps across marketing, sales, service and IT and prioritise investments. Discover the must-know technology trends driving transformation including CRM, digital learning, personalisation tools and cloud service centres.... Read More

Digital Transformation, Sales, Sales Cloud, Marketing, Marketing Cloud, Service, Service Cloud

May 28, 2021 By Derek Laney

Foxtel Explains How to Keep Transformation Projects on Track and Customers at the Centre

Digital transformation for any organisation is a huge project. Here, we find out why Foxtel aren’t afraid of a bite-size, quick win approach within the bigger picture of delivering a digital overhaul.... Read More

Customer Experience, Customer Service, Digital Transformation, Omni-channel, Service, Service Cloud, Trailblazer Story

May 24, 2021 By Brian Solis

How Generation Novel Is Driving a New Era of Customer Service Experience

Brian Solis shares how the emergence of Generation Novel has both accelerated the drive toward digital transformation and modified it. Here he explains why learning what makes Gen N tick should be the number one priority of customer service professionals.... Read More

Customer Service, Customer Experience, Digital Transformation, Service, Service Cloud

Apr 23, 2021 By Salesforce

Across Marketing, Small Business and Service, Experience Takes Centre-Stage

From marketing to small business to customer service, a focus on experience is driving how leaders think about success.... Read More

Marketing, Service, Small Business, Events, Salesforcetour, Innovation

Apr 16, 2021 By Salesforce

3 Ways to Keep Your Customer Promise and Keep Customers Happy

Here are three ways you can evolve to make sure that your employees are keeping customer promises, and therefore, keeping customers happy.... Read More

Customer Service, Customer Satisfaction, Service, Service Cloud, Research

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