NEW RESEARCH

State of the
Connected Customer

Discover the trends shaping the
future of customer engagement.

Featured

Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

GET THE TOOLS

Be inspired by our customers

From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

INSPIRE ME

Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

EXPLORE SERIES

Jan 13, 2021 By Salesforce

Q&A: How CIOs Can Build a Data-Centric Culture With Andrew Beers, CTO, Tableau

We spoke with Andrew Beers about the role of a data culture in enabling innovation, how CIOs can build a data-centric culture in their organisations, and how data and real-time insights can empower an entire business rather than being in the hands of a select few specialists and the IT function.... Read More

Data Management, Leadership Insights, IT, Innovation, Digital Transformation

Jan 12, 2021 By Merlin Luck

Creating a Customer-Centric Strategy for Today

Salesforce Trailblazers CreativeCubes.co and Kitchen Mania are two small businesses who are continuing to see the benefits of putting customers first. Here, we discuss how technology has helped them focus on customer relationship building.... Read More

Customer Success, Customer Satisfaction, Small Business, Trailblazer Story

Dec 21, 2020 By Megan Petersen

13 Trailhead badges for your best start to 2021

Salesforce admins are using Trailhead to be more productive, reinforce their CVs and build in-demand skills. Megan Petersen shares the top badges to earn as you prepare for 2021.... Read More

Careers, Future of Work, Practical Tips, TrailheaDX

Dec 17, 2020 By Salesforce

Infographic: What customer connection means now

The COVID-19 crisis has shifted customer expectations radically, rapidly and permanently. Digital capabilities have become imperative, and offer an opportunity to build a precious resource: trust.... Read More

Research, Customer Engagement, Customer Experience

Dec 16, 2020 By Salesforce

9 Lessons From Some of Australia’s Top Women in Leadership

As 2020 comes to a close, we’re hitting rewind on the insights and advice shared by women leaders in The Leadership Lessons podcast series. Tune in now.... Read More

Leadership Insights, Leadership, Business as a Platform for Change, Equality

Dec 15, 2020 By Salesforce

Building Service Resilience in Australia and New Zealand

At an advanced stage of the COVID-19 crisis, it’s clear that the challenges for service leaders and their teams in Australia and New Zealand are significant. However, organisations that provide excellent customer service are discovering immense opportunity.... Read More

Service, Service Cloud, Research, Leadership Insights

Dec 15, 2020 By Salesforce

9 Top Trailblazer Tips From 2020

We took a trip down memory lane and re-lived 2020 so you don’t have to. Here are the highlights.... Read More

Leadership Insights, Leadership, Trailblazer Story, Customer Success

Dec 11, 2020 By Sue Langley

The Data of Emotion

Our emotions are data and they need to be acknowledged. Managing our emotions is the key to managing our mental wellbeing. We spoke with Sue Langley, CEO and Founder of Langley Group to learn how to manage and understand our emotions.... Read More

Business as a Platform for Change, Salesforce Culture, Practical Tips, Leadership Insights

Dec 10, 2020 By Diana Terry

Q&A: How Veolia’s Collaborative IT Drives Digital-First Businesses

Ever thought of putting data, marketing, communications, applications, infrastructure, cybersecurity and the service desk all in the one team? Veolia did, and the collaboration is powering great achievements. CDO Ben Sullivan explains.... Read More

Digital Transformation, IT, Leadership Insights, CIO, Customer Story, Customer Success, Future of Work

Watch the best of Salesforce World Tour Sydney 2022 on Salesforce+.

Editors' Picks

INFOGRAPHIC

Salesforce.com/au

Get a monthly round-up of our top blogs straight to your inbox.