NEW RESEARCH

State of the
Connected Customer

Discover the trends shaping the
future of customer engagement.

Featured

Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

GET THE TOOLS

Be inspired by our customers

From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

INSPIRE ME

Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

EXPLORE SERIES

Apr 30, 2021 By Salesforce

How Government And IT Trailblazers Are Forging A Better Future

Government, IT & Admin Trailblazers helped end Salesforce Live: A&NZ with a bang, and you can catch all the highlights here.... Read More

Public Sector, IT, Thought Leadership, Customer Experience, Customer Success, Digital Transformation

Apr 26, 2021 By Sassoon Grigorian

Report: Making Australia’s Workforce Digitally Ready

With 87% of jobs now requiring digital skills there is an imperative to close the digital skills gaps. Here is how Australia is placed to close that gap according to the Salesforce-YouGov Digital Skills - Australia report. A warning, we have some work to do.... Read More

Research, Public Sector, Future of Work

Apr 19, 2021 By Gisele Kapterian

Calling All Government Trailblazers! Salesforce Live: A&NZ Sessions Made for You

Can governments maintain the level of community trust gained in 2020? Gisele Kapterian shares how the sessions at Salesforce Live: A&NZ Government Trailblazer episode will explore this and what we can learn from a year of huge change.... Read More

Public Sector, Salesforcetour

Feb 17, 2021 By Gisele Kapterian

Economic Recovery Is Digital and Data-Driven

Reopen. Rebuild. Recover. We can all agree on the destination but how do we get there? One critical element will be digital government. Here, Gisele Kapterian discusses why.... Read More

Public Sector, Data Management, Digital Transformation

Feb 01, 2021 By Salesforce

The future of government

New research from Intermedium discusses the seven key drivers of digitisation and transformation across the public service.... Read More

Public Sector, Digital Transformation, Infographics, Research

Dec 01, 2020 By Gisele Kapterian

Intermedium Research: 7 Drivers of Urgent Government Digitisation

Citizens expect frictionless experiences, crises have revealed what’s possible, and data-led policy and services are becoming non-negotiable – Gisele Kapterian on the findings of a new Intermedium report on the drivers of government agency digitisation.... Read More

Digital Transformation, Public Sector, Research

Aug 24, 2020 By Salesforce

How I Lead: Miguel Carrasco, CEO, BCG Platinion APAC

BCG Platinion APAC CEO Miguel Carrasco on the central role trust plays in leadership, how he builds trust with his team, how COVID has impacted his leadership strategy and tactics, and how leaders can shepherd their teams through adversity and hold onto the resulting innovations.... Read More

Leadership, Leadership Insights, Trailblazer Story, Work.com, Public Sector

Jun 26, 2020 By Salesforce

Meet Alex Masters: From Door-to-Door Seller to Public Sector Advisor

Alex Masters: door-to-door seller to public sector advisor. See how this Strategic Account Director found her perfect job advising the government on technology solutions.... Read More

Careers, Salesforce Ohana, Public Sector, Sales

Jun 18, 2020 By Gisele Kapterian

Q&A: Data, Trust and Government Service Delivery With Miguel Carrasco and Gisele Kapterian

Gisele Kapterian and Miguel Carrasco on the relationship between service delivery and trust, and how governments can deliver services with speed and impact.... Read More

Service, Public Sector, Customer Engagement, Customer Experience

Watch the best of Salesforce World Tour Sydney 2022 on Salesforce+.

Editors' Picks

INFOGRAPHIC

Salesforce.com/au

Get a monthly round-up of our top blogs straight to your inbox.