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May 04, 2020 By Salesforce

How One Government Agency Is Helping the Country’s Most Vulnerable to Stay Connected Digitally

SA Heath’s Office for Ageing Well shares how they’re keeping their state’s most vulnerable connected and informed during this current crisis. ... Read More

Leading Through Change, Customer Experience, Public Sector, Customer Engagement, Trailblazer Story

Mar 12, 2020 By Gisele Kapterian

How Governments Can Become CX Leaders

New research from Salesforce and Boston Consulting Group has revealed opportunities and risks for governments, both hinging on trust and customer experience. Gisele Kapterian shares three ways governments can meet and exceed high community expectations.... Read More

Collaboration, Customer Experience, Customer Engagement, Public Sector

Sep 17, 2019 By Sassoon Grigorian

Why Australia Needs An Ethical AI Framework

There are important principles for AI systems: fair treatment for all, empowerment and engagement, reliability and safety in performance, security and privacy. But they will not implement themselves. A national AI ethics framework is a critical milestone for Australia’s economy and society. ... Read More

Artificial Intelligence, Einstein, Innovation, IT, Public Sector, Thought Leadership

Dec 18, 2018 By Sassoon Grigorian

Trust Is One Of The Ingredients To A Digitally Transformative Government

Sassoon Grigorian explores what the Australian government needs to do to be a digital leader by 2025.... Read More

Digital Transformation, Innovation, IT, Public Sector

Feb 06, 2018 By Sassoon Grigorian

Why your learning journey never ends

Recently Salesforce made a submission to the Senate Select Committee on the Future of Work and Workers focused on the role of the the technology industry in supporting government, other businesses, students and workers through this period of change.... Read More

Learning, Public Sector

Jan 12, 2018 By Salesforce

Is legacy technology holding back your government department?

Legacy technology and a status quo approach to IT is holding back many government departments. Here’s how to recognise if yours is one of them.... Read More

Public Sector, IT, Cloud, Innovation

Oct 11, 2017 By Salesforce

How technology is transforming the healthcare sector

From smart hospitals to improved patient care and staff productivity, technology transformation presents enormous opportunities in healthcare.... Read More

Health Cloud, Public Sector, Customer Experience

Aug 07, 2017 By Rob Cheyne

How self-service tools can transform the citizen experience

More and more people want self-service options. This presents a big opportunity for government to transform the citizen experience.... Read More

Public Sector, Customer Service, Mobile

Jul 26, 2017 By Barry Dietrich

Government innovation: Disrupt or be disrupted

The connected world has created connected citizens with high CX expectations. This requires government innovation, and here’s what that looks like. ... Read More

Innovation, Public Sector

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