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Dec 09, 2020 By Adrian Towsey

Our Small Business Grant Winners — Five Months On

When Salesforce teamed up with COSBOA to provide one-off $10,000 grants to eligible Australian small businesses, we knew we were going to change lives. Five months on, we sat down with five of the recipients to see what they have achieved.... Read More

Small Business, Community

Dec 09, 2020 By Salesforce

4 of This Year’s Most Popular Webinars You Don’t Want to Miss

What were the top challenges business faced in 2020? This year’s most popular Salesforce webinars highlight the ways business leaders and teams are navigating through the new normal.... Read More

Sales, Small Business, Marketing, Leadership Insights, Customer Experience, Customer Engagement

Dec 08, 2020 By Salesforce

Top 9 Trailblazer Tips — in Gifs

Got 2 minutes? We’ve selected the top 9 moments from our APAC customer Trailblazers — and turned them into gifs!... Read More

Trailblazer Story, Practical Tips, Leadership Insights, Customer Success, Dreamforce

Dec 07, 2020 By Salesforce

Dreamforce to You 2020: How to Succeed in the All-Digital, Work-From-Anywhere World

Slack, Hyperforce, Einstein Automate, Bentley, AT&T and more – check out all the announcements and the incredible guests who joined Marc Benioff in the Dreamforce to You Keynote, live from San Francisco.... Read More

Dreamforce, Events, Salesforce Ohana, Trailblazer Story, Digital Transformation, Customer Success

Dec 04, 2020 By Merlin Luck

What Can Australian and New Zealand Business Owners Learn From the Latest Small Business Trends?

Small businesses were hit the hardest during the peak of COVID-19, and many are still in survival mode. As we launch the latest new Small and Medium Trends report, our Regional Vice President Merlin Luck shares what small business owners can learn from the findings of the report.... Read More

Small Business, Research

Dec 03, 2020 By Sascha Ambrose

The New Evolution of Digital Transformation for the Insurance Industry

With many insurance companies struggling with basic digital experiences, Salesforce’s acquisition of Vlocity is a game-changer for vertical solutions. Sascha Ambrose, VP Enterprise Sales, Financial Services, explains why this is big news for the insurance industry.... Read More

Customer Experience, Customer Engagement, Digital Transformation, Financial Services, IT

Dec 02, 2020 By Sassoon Grigorian

How to Design and Build Ethical AI

According to a recent YouGov survey, only 40% of managers using or planning to use AI are very confident that they and their organisations understand the potential ethical risks. Here, we recap the practical takeaways of a recent webinar, Infusing Ethics into AI Policy.... Read More

Artificial Intelligence, Einstein, Digital Transformation, IT

Dec 01, 2020 By Gisele Kapterian

Intermedium Research: 7 Drivers of Urgent Government Digitisation

Citizens expect frictionless experiences, crises have revealed what’s possible, and data-led policy and services are becoming non-negotiable – Gisele Kapterian on the findings of a new Intermedium report on the drivers of government agency digitisation.... Read More

Digital Transformation, Public Sector, Research

Nov 26, 2020 By Salesforce

How Aussie Retail Leaders Have Prepared for the Holiday Shopping Season

COVID-19 drove more shopping online, and this trend is likely to continue in the holiday season. Here’s how businesses can make the most of online retail opportunities.... Read More

Ecommerce, Retail, Retail Insights, Sales, Omni-channel, Customer Experience, Artificial Intelligence

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