NEW RESEARCH

State of the
Connected Customer

Discover the trends shaping the
future of customer engagement.

Featured

Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

GET THE TOOLS

Be inspired by our customers

From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

INSPIRE ME

Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

EXPLORE SERIES

Feb 19, 2020 By Pip Marlow

Announcing World Tour Sydney Reimagined: A day of inspiration, innovation and learning direct to your device

After careful consideration and reflection on our values, we’ve decided to change the format of World Tour Sydney on Wednesday, 4 March 2020 to be an online experience.... Read More

Customer Success, Customer Experience, Salesforcetour, Events, Events Marketing, Marketing

Feb 11, 2020 By Chris Jordan

MarTech is great, but being customer focused is better

MarTech – it’s great until it’s overwhelming. Head of Data and Audiences Chris Jordan shares how marketers can simplify their use of technology and data to deliver great customer experiences. ... Read More

Innovation, Marketing Automation, Marketing, Customer Success, Artificial Intelligence

Feb 10, 2020 By Salesforce

10 Things You Can Do With Salesforce

Wondering about the things you can do with Salesforce? We’re more than just a CRM, we bring companies and customers closer together to deliver on customer expectations.... Read More

Cloud, Customer Success, IT, Marketing, Sales

Feb 04, 2020 By Ian McAdam

Introducing the 50 Pro Sales Tips for 2020 eBook

50 pro sales tips from the best in the business. Salesforce launches a new ebook to help sales teams master the art of sales in 2020. Ian McAdam, Senior Vice President ANZ, Salesforce, shares his favourite insights from the ebook.... Read More

Sales, Sales Strategies, Salesforce CMS, Thought Leadership, Leadership Insights, Innovation, Customer Success, Best Practices

Jan 21, 2020 By Salesforce

Live from Dreamforce: Cathy Sowden, Good Return

Good Return shows how a social enterprise can leverage technology to achieve enviable growth and make a difference.... Read More

Dreamforce, Events, Financial Services, Community, Customer Success

Dec 12, 2019 By Salesforce

How to Run Resilient Salesforce Services: Strength Is in the Process

Giles Bill on the post-release service management process: operational support (or Request to fulfil) and continuous improvement (or Detect to correct).... Read More

Customer Experience, Customer Success, IT, Artificial Intelligence, Service, Digital Transformation

Dec 11, 2019 By Salesforce

The Long Walk Home: A partnership to support our local community

Each of NSW’s 36,000 homeless people walk an average of 28km per week seeking a safe spot to sleep – one of the clearest signs of inequality in our society.... Read More

Careers, Business as a Platform for Change, corporate culture, Customer Success, Equality, Leadership, Not for Profit

Nov 28, 2019 By Salesforce

Infographic: 5 Highlights From Dreamforce 2019

Over 50 speakers from Australia and New Zealand joined an incredible lineup of international guests and Dreamforce 2019. Here are our top 5 highlights. ... Read More

Dreamforce, Digital Transformation, Customer Success, Events, Innovation, Success Stories, Trailblazer Story

Nov 11, 2019 By Salesforce

Meet Craig Skinner: Former Teacher Turned Sales Leader

Spurred on by drive and hard work, Craig Skinner reflects on his unconventional career journey that led him to a sales leader role job at Salesforce NZ.... Read More

Careers, Customer Success, Sales, Salesforce Ohana

Watch the best of Salesforce World Tour Sydney 2022 on Salesforce+.

Editors' Picks

INFOGRAPHIC

Salesforce.com/au

Get a monthly round-up of our top blogs straight to your inbox.