Mar 07, 2016 By Jonathan Tabah

The Most Disruptive Changes in Selling Haven’t Come from Sales, but from Customer Buying

We all know that customers are doing so much of their own research prior to the first sales interaction that there’s nothing left to discuss but price. But CEB's recent research has uncovered two other customer behaviours that are decimating deal quality for both sides of the equation.... Read More

Customer Success

Dec 02, 2015 By Salesforce

Room & Board Uses Salesforce to Bring an In-Store Touch to the Digital Experience

Room & Board are using Salesforce Marketing Cloud to combine online and offline data, create a well crafted customer journey and stay relevant. In just a 2 month period, average order value increased by 16% and a 2,900% ROI value was created. ... Read More

Customer Success, Marketing, Marketing Cloud

Sep 07, 2015 By Robert Wickham

The 3 Key Things Customers Expect from Brands Today

Customers are expecting more and more in today's always "ON" world. In this article, we take a closer look at the three key themes that customers are expecting from brands and companies now. Sign up to our FREE webinar with Forrester on 10 September 2015 to learn more.... Read More

Customer Success, Customer Service, Leadership, Social Media

Jul 07, 2015

Got a Problem? Ask a Salesforce Partner [twitter chat Q&A]

Platinum Salesforce Partner System Partners (http://www.systempartners.com/) worked in collaboration with Salesforce last month to help us kick off a new exciting community initiative. This joint initiative is the very first “Ask a Salesforce Partner” live Twitter Chat. Here's what happened. ... Read More

Cloud, Customer Success

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The Most Disruptive Changes in Selling Haven’t Come from Sales, but from Customer Buying

Room & Board Uses Salesforce to Bring an In-Store Touch to the Digital Experience

The 3 Key Things Customers Expect from Brands Today

Got a Problem? Ask a Salesforce Partner [twitter chat Q&A]

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