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Jan 11, 2018 By Salesforce

What to expect at Salesforce World Tour Sydney

Australia’s largest technology conference is fast approaching. For a reminder of what’s in-store, here’s the best bits from Salesforce World Tour Sydney 2017.... Read More

Events, CRM, Customer Experience, Salesforcetour

Dec 13, 2017 By Adrian Towsey

5 signs your small business isn’t ready for changing customer expectations – and what to do about it

SMBs list changing customer expectations as the top future business threat. But this isn’t a trend on the horizon, it’s happening now. Is your business ready?... Read More

Customer Experience, Customer Satisfaction, Small Business

Dec 12, 2017 By Salesforce

How Customer-Centricity Drove 400% Growth for Luxury Escapes

Luxury Escapes is Australia’s fastest growing travel business and has just topped AFR’s 2016-17 Fast Starters List. How? Customer-centricity.... Read More

Customer Success, Customer Experience, Guest Blog, Customer Story

Dec 04, 2017 By Stephanie McCredie

What award-winning customer service looks like

Leading organisations share the fundamentals of award-winning customer service, and the initiatives they’ve put in place to improve the customer experience.... Read More

Customer Experience, Customer Service, Service Cloud, Service

Nov 24, 2017 By Salesforce

4 ways to create a happy customer service culture

The cornerstone of a great service experience is engaged, empowered and happy customer service reps. Here’s four ways to boost happiness in your service team.... Read More

Customer Service, Service, Customer Experience

Nov 15, 2017 By Salesforce

4 ingredients to CX-winning customer service

Customer service plays a starring role in an organisation’s quest to win on customer experience. These four ingredients are key.... Read More

Customer Service, Customer Experience, Service

Nov 01, 2017 By Rohit Mahna

Financial services: Digital disruption creates digital opportunity

Financial services is being upended by new customer expectations and savvy fintech startups. But, the flip side of digital disruption is digital opportunity.... Read More

Financial Services, Digital Business, Customer Experience

Oct 25, 2017 By Salesforce

A good connected community service approach looks like this

Self-service is only part of the answer. Companies need to invest in a connected community that allows for a seamless transition between service touchpoints.... Read More

Community, Customer Service, Customer Experience

Oct 19, 2017 By Salesforce

Aligning service and sales: A single view of the customer is critical

Without an innate connection between customer service and sales, and a single view of the customer, customer experience falls apart at the seams. ... Read More

Service, Sales Strategies, Sales, Customer Experience, Customer Service

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