Some topics are better left unsaid when trying to make a good impression. Many of these we tend to know intrinsically: don’t mention an old flame in front of a new spouse. Don’t inquire about someone’s salary or shoe size. Don’t ask who they voted for, or start venting about your boss…
It’s the same for professional service agents — people who earn a living from building customer relationships. As the best conversationalists among us, sometimes even service agents need to be reminded of what not to say.
Here are eight phrases we recommend your customer service reps never say, with alternatives to help them “swim” better through customer conversations.
Still looking for the right small business CRM to support your services team? Download the free CRM Handbook.
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