Jun 10, 2013 By Patrick Bulacz

How to Get Closer to Your Customers with Salesforce Chatter Communities

The launch of Salesforce Chatter Communities gives organisations the opportunity to take charge and foster their own online communities—connecting employees, customers, partners, suppliers and distributors for better collaboration. The combination of a customer interaction platform with internal... Read More

Community, Customer Service, Featured

Jun 07, 2013 By Salesforce

Trip a Deal’s 500% growth spike handled with ease!

When Norm Black – founder of online adventure deals company Trip A Deal - made an appearance during the Salesforce.com at CeBIT keynote, little did he know how fast and how direct would be the impact on his business. “We had an immediate spike in traffic to the site, which doesn’t ever... Read More

Cloud, Customer Service, Developer, Small Business

May 29, 2013 By Patrick Bulacz

Employees: The Key to Becoming a Customer Company

Engaged employees close 33% more deals, and these same employees are key to driving customer engagement. When employees have access to the right information at the right time, they are able to effectively build relationships with their customers and solve their problems. The... Read More

Customer Service, Social

May 03, 2013 By Salesforce

Your Business Deserves a Better Way to Communicate with Customers [Infographic]

Customers are no longer satisfied with picking up the phone to call your customer service line. In preference, customers now rank the phone their 4th choice behind the the now widespread service channels of Email, Live Chat, and Social Media. Your business (and customers) deserve a better... Read More

Customer Service, Featured

Apr 04, 2013 By Salesforce

How to Keep FoFA compliance costs down and KNOW your client with Salesforce.com

Are you a financial adviser worried about FoFA? ASIC’s Future of Financial Advice requirements and extended powers come into force on the 1st of July 2013 and while for the first 12 months ASIC will take a ‘facilitative approach’ in regards to enforcement of these new requirements, now is the... Read More

Customer Service

Feb 18, 2013 By Kayleigh Kahlefeldt

Why Your Customers :( or <3 @Yourcompany on Twitter [Webinar]

Love it or hate it, the rise of mobile devices in Australia means your customers are more likely to reach out to you via your Twitter, Facebook, Pinterest or Linkedin accounts. If you believe this is a myth, according to eMarketer, Australia is in 4th place in terms of social media usage as a... Read More

Collaboration, Customer Service, IT, Mobile, Small Business

Salesforce.com/au

Customer Service

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How to Get Closer to Your Customers with Salesforce Chatter Communities

Trip a Deal’s 500% growth spike handled with ease!

Employees: The Key to Becoming a Customer Company

Your Business Deserves a Better Way to Communicate with Customers [Infographic]

How to Keep FoFA compliance costs down and KNOW your client with Salesforce.com

Why Your Customers :( or <3 @Yourcompany on Twitter [Webinar]

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