Customer Service

Jun 28, 2019 By Salesforce

Service for connected customers: New channel and bot capabilities

Today’s customers demand service on their terms, using an average of 10 channels to connect with companies. But disconnected service experiences are still far too common. Today, we’re introducing new innovations in multi-channel communication and bot technology. ... Read More

Customer Service, Customer Experience, Omni-channel

Jun 24, 2019 By Salesforce

State of Service: Service Trends Across APAC

The State of Service report highlights customer service and CX trends from 700 service professionals across Singapore, India, and Australia and New Zealand. ... Read More

Service, Customer Experience, Customer Service, Personalization, Omni-channel

Jun 21, 2019 By Salesforce

How to Keep Your Customer Promise in the Digital Evolution

Customer service expert, Martin Grunstein, shares how to not lose sight of the #1 priority for service teams: keeping your customer promise. ... Read More

Customer Service, Artificial Intelligence, Service

Jun 16, 2019 By Salesforce

State Of Service: Key Highlights For APAC

The State of Service report highlights global customer service and CX trends from more than 3500 service leaders. This infographic examines how APAC stacks up.... Read More

Service, Personalization, Customer Service, Customer Experience, Artificial Intelligence, Omni-channel

Jun 11, 2019 By Salesforce

7 ways startups are smashing customer service

Startups, unencumbered by stodgy processes and piled bureaucracy, can deliver a superior and innovative customer service experience. Here's seven simple ways startups can improve CX now.... Read More

Customer Service, Startups, Customer Experience, Small Business

May 06, 2019 By Salesforce

4 lessons to improve your customer service strategy

The rise of consumerisation means that B2B and B2C customers have more in common than ever. Here are four key lessons B2B and B2C customer service reps can share to excel in the digital age.... Read More

B2B Marketing, B2B Commerce, Customer Service, Data Management, Service

Apr 09, 2019 By Salesforce

State Of Service: 2019’s Changing Customer Service Trends

Customer service hasn’t just changed — it has undergone a dramatic transformation. New research into the latest trends identify exactly what organisations need to know about what that transformation looks like and how to be ready for it. Great products are powerful building blocks for any... Read More

Service, Customer Service, Customer Experience, Personalization, Customer Success

Feb 21, 2019 By Salesforce

How to Create an Omnichannel Customer Service Charter

Service has entered a new omnichannel era, with customers using a range of channels to connect. Hence, the customer service charter needs a rewrite.... Read More

Customer Service, Customer Experience, Service