Salesforce

Jul 02, 2018 By Salesforce

From extrovert to introvert: Rethinking sales priorities

Sales expert, Graham Hawkins, explores how salespeople need to change their focus to meet the needs of the empowered customer.... Read More

Sales Strategies, Sales, Guest Blog, Research

Jun 26, 2018 By Salesforce

Improving the patient experience and health outcomes with technology

A new era of healthcare that leverages technology to improve the patient experience and eliminate inefficiencies is on the horizon.... Read More

Customer Experience, Health Cloud, Service

Jun 25, 2018 By Salesforce

10 highlights from Salesforce Connections 2018

Salesforce Connections 2018 has just wrapped up in Chicago. We’ve pulled out the highlights from the digital marketing, commerce and service event of the year. ... Read More

Advertising, B2C Marketing, Commerce, Marketing, Service, Events

Jun 21, 2018 By Salesforce

New Report: 5 Ways Businesses Can Meet Expectations Of The Connected Customer

In today’s hyper-connected and data-driven world, consumers increasingly expect personalised, intelligent and seamless customer experiences. ... Read More

Customer Experience, Customer Service, Marketing, Service

Jun 20, 2018 By Salesforce

Empower field service agents for the ‘first-time fix’

Empower your field service agents by giving them the tools, information and resources they need to complete their jobs the first time. ... Read More

Customer Service, Service, Service Cloud

Jun 18, 2018 By Salesforce

6 simple ways to personalise your marketing campaigns

Personalisation is one of the most important and easy ways to use your data to provide brilliant CX. Here are 6 ways you can personalise your campaigns.... Read More

Marketing, Customization, Customer Experience

Jun 14, 2018 By Salesforce

Salesforce is celebrating 10 years trailblazing through Gartner's Magic Quadrant

We’re proud to be named a leader in Gartner’s Magic Quadrant for the CRM Customer Engagement Centre for the 10th year in a row! ... Read More

CRM, Customer Service, Service, Service Cloud

Jun 08, 2018 By Salesforce

What Digital Advertising Will Look Like in 2020

Big data is driving the biggest revolution in advertising since the ’90s. Be ready for 2020 with these insights from 900 of the world’s leading advertisers. ... Read More

Advertising, Marketing

Jun 06, 2018 By Salesforce

State of Sales: The future of sales is a balancing act

The latest State of Sales research found that customer satisfaction is a leading KPI – sales teams need to look to technology to balance quotas with CX.... Read More

Sales, Sales Strategies

Watch the best of Salesforce World Tour Sydney 2022 on Salesforce+.

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Salesforce

From extrovert to introvert: Rethinking sales priorities

Improving the patient experience and health outcomes with technology

10 highlights from Salesforce Connections 2018

New Report: 5 Ways Businesses Can Meet Expectations Of The Connected Customer

Empower field service agents for the ‘first-time fix’

6 simple ways to personalise your marketing campaigns

Salesforce is celebrating 10 years trailblazing through Gartner's Magic Quadrant

What Digital Advertising Will Look Like in 2020

State of Sales: The future of sales is a balancing act

Editors' Picks

How customer service changed in 2020

CRM 101 for sales leaders

3 years of customer engagement trends

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