Salesforce

May 30, 2018 By Salesforce

How ‘unified retail’ is creating powerful shopping experiences

Unified retail is here. The smartest retailers are creating a seamless blend of online and in-store shopping, delivering powerful customer experiences.... Read More

Marketing, Retail, Customer Experience

May 29, 2018 By Salesforce

Infographic: The organisation of the future

As the pace of change increases, how do you transform into an organisation of the future? This was the topic of discussion in our recent Futures LAB.... Read More

Customer Success, Infographics, Enterprise, Einstein, Leadership

May 24, 2018 By Salesforce

5 ways to use SMS marketing

SMS marketing can be a great opportunity to connect with an audience in an intimate way – when done right, that is. Here’s five examples to get you started.... Read More

Marketing, Mobile Marketing, SMB Digital Marketing, Small Business

May 18, 2018 By Salesforce

5 ways to improve your sales process

The marketing landscape is rapidly changing, and it’s important your sales approach changes with it. Here are 5 ways you can improve your sales process.... Read More

Sales, Customer Journey, Customer Satisfaction

May 16, 2018 By Salesforce

How tech is helping financial services tackle a customer crisis

The most urgent challenge facing financial services companies is the need to rebuild and gain customer trust. Trailblazing finservs are using tech to do it.... Read More

Financial Services, Trailblazer Story, Innovation

May 14, 2018 By Salesforce

8 ways SMBs can improve their email marketing campaign

The ‘test and learn’ method is a great way for small to medium-sized businesses (SMBs) to check and improve their email marketing effectiveness using analytics.... Read More

Small Business, SMB Digital Marketing, Email Marketing, Marketing

May 10, 2018 By Salesforce

Customer service advice from 8 successful startups

Eight successful startups share their advice on how to provide the best customer service, so you can keep more customers happy and grow your business faster.... Read More

Small Business, Startups, Customer Service, Service

May 07, 2018 By Salesforce

Salesforce Connections: The marketing, commerce and service event of the year

Blaze your trail to better, smarter customer engagement at the digital marketing, commerce and customer service event of the year: Salesforce Connections 2018.... Read More

Marketing, Retail, Service

May 02, 2018 By Salesforce

Government: 3 pivots needed for digital transformation

If we look at the government agencies more advanced in their digital transformation journeys, success depends on three essential ‘pivots’.... Read More

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Editors' Picks

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Salesforce

How ‘unified retail’ is creating powerful shopping experiences

Infographic: The organisation of the future

5 ways to use SMS marketing

5 ways to improve your sales process

How tech is helping financial services tackle a customer crisis

8 ways SMBs can improve their email marketing campaign

Customer service advice from 8 successful startups

Salesforce Connections: The marketing, commerce and service event of the year

Government: 3 pivots needed for digital transformation

Editors' Picks

How customer service changed in 2020

CRM 101 for sales leaders

3 years of customer engagement trends

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