Salesforce

Mar 01, 2019 By Salesforce

Salesforce Career Stories: Flying The Flag For LGBTIQ+ Equality

Damian Le Brocque shares how he can bring his best self to work every day, and why Salesforce is visible, vocal and proud about its Mardi Gras partnership.... Read More

Careers, Equality, Events, Salesforce Ohana, Community

Feb 25, 2019 By Salesforce

The Top 5 Things You Need For Long-term Success In Sales

In the age of the empowered customer, salespeople need to evolve, otherwise face several barriers to success.... Read More

Customer Experience, Sales, Sales Strategies

Feb 21, 2019 By Salesforce

How to Create an Omnichannel Customer Service Charter

Service has entered a new omnichannel era, with customers using a range of channels to connect. Hence, the customer service charter needs a rewrite.... Read More

Customer Service, Customer Experience, Service

Feb 20, 2019 By Salesforce

How Small Businesses Can Get A Headstart With The AI Revolution

Artificial intelligence isn’t just for large enterprises – small businesses are also enjoying the benefits. Here’s how AI technology is revolutionising SMBs.... Read More

Artificial Intelligence, Small Business, IT, Practical Tips

Feb 18, 2019 By Salesforce

9 reasons to be excited about Salesforce World Tour Sydney 2019

With the full agenda announced for Salesforce World Tour Sydney 2019, there’s a lot to be excited about, from inspiring speakers to an expo packed with tech.... Read More

Events, CRM, Customer Experience, Dreamforce, Trailblazer Story

Feb 04, 2019 By Salesforce

Reinventing Your Approach To CX Begins With Employee Experience

The real secret to a business’s overall customer experience is building on employee experience.... Read More

corporate culture, Service, Customer Service, Customer Experience

Feb 01, 2019 By Salesforce

How Sales and Marketing Collaboration Is Helping Small Businesses Grow

In the age of the connected customer, sales and marketing can’t operate in silos. They have to be collaborating, and they need the technology to do so.... Read More

Sales, Small Business, SMB Digital Marketing, Marketing

Jan 31, 2019 By Salesforce

4 simple exercises to build your customer service team’s empathy

Practicing empathy can improve customer service teams’ effectiveness, efficiency and creativity, build customer relationships and inspire loyalty.... Read More

Customer Service, Customer Satisfaction, Customer Journeys