Feature

Nov 06, 2020 By Cecily Ng

New Podcast Series Explores the Future of Work in Asia

Introducing a weekly podcast from Salesforce and Singapore Community Radio that explores fundamental changes in the way we work and connect.... Read More

Business as a Platform for Change, Digital Transformation, Future of Work

Nov 05, 2020 By Nichola Palmer

Meet Colleen Toledo: Revolutionising Banking, Transforming Experiences

An obsession with customer success has driven the career of Colleen Toledo, who, until not long ago, considered herself an IT amateur.... Read More

Trailblazer Story, Digital Transformation, Customer Experience, Customer Story

Nov 03, 2020 By Salesforce

From Push To Personalisation, How AI Is Transforming Sales

Customers expect personalised engagements and recommendations from sales representatives. Here’s how AI can give sales reps insights into customer expectations and help sales reps make more effective decisions.... Read More

Artificial Intelligence, Einstein, Sales Cloud, Sales

Oct 29, 2020 By Salesforce

Infographic: 5 Ways WhatsApp Can Help Scale Your Conversations

Today's ultra-connected customers expect service delivered on their terms. Here’s how WhatsApp can help businesses be there for customers in their moments of need.... Read More

Service Cloud, Customer Service, Customer Experience, Customer Satisfaction, Customer Engagement, Infographics

Oct 28, 2020 By Megan Petersen

How To Become a Trailhead Ranger

Make online learning fun these holidays and start your Road to Ranger journey on Salesforce’s Trailhead with our guide. ... Read More

Trailblazer Story, Leadership, Innovation, Future of Work, IT, Careers

Oct 27, 2020 By Lee-anne Knight

How To Build a Strategy Framework That Works

So, you’ve created your strategic vision, now what? We talk you through how to use our V2MOM method to build your own strategy framework that will lead to a successful delivery of your vision.... Read More

Strategy, Practical Tips

Oct 22, 2020 By Charles Woodall

Celebrating Partners and Customers Together: Asia Winners for APAC Partner of the Year Awards 2020

Every year, we recognise partners who have helped their customers transform through the innovative use of Salesforce. Meet our three 2020 winners from Asia.... Read More

Partners, Customer Satisfaction, AppExchange

Oct 21, 2020 By Eric Marotta

Don’t Be Daunted by Digitisation: A Framework for Manufacturers

The top priority for manufacturers is to digitally transform their business. Start now with this three-part framework.... Read More

Digital Transformation, Cloud Services, Apps, Customer Experience, Customer Service

Oct 15, 2020 By Karen Solomon

Inside Hong Kong Broadband Network’s Decision To Give Away a Month of Broadband For Free

NiQ Lai from Hong Kong Broadband Network (HKBN) discusses why HKBN responded to the pandemic by giving away a month of broadband for free.... Read More

Leading Through Change, Thought Leadership, Future of Work, CEO