Feature

Nov 23, 2020 By Vala Afshar

Why Customer Engagement Will Never Be the Same, According To 15,600 of Them

Eighty-two percent of customers agree a company’s trustworthiness matters more than it did a year ago. Learn more from our 2020 State of the Connected Customer report.... Read More

Service, Customer Experience, Research, Customer Engagement, Customer Journeys

Nov 05, 2020 By Nichola Palmer

Meet Colleen Toledo: Revolutionising Banking, Transforming Experiences

An obsession with customer success has driven the career of Colleen Toledo, who, until not long ago, considered herself an IT amateur.... Read More

Trailblazer Story, Digital Transformation, Customer Experience, Customer Story

Oct 29, 2020 By Salesforce

Infographic: 5 Ways WhatsApp Can Help Scale Your Conversations

Today's ultra-connected customers expect service delivered on their terms. Here’s how WhatsApp can help businesses be there for customers in their moments of need.... Read More

Service Cloud, Customer Service, Customer Experience, Customer Satisfaction, Customer Engagement, Infographics

Oct 21, 2020 By Eric Marotta

Don’t Be Daunted by Digitisation: A Framework for Manufacturers

The top priority for manufacturers is to digitally transform their business. Start now with this three-part framework.... Read More

Digital Transformation, Cloud Services, Apps, Customer Experience, Customer Service

Oct 14, 2020 By Peter Doolan

How to Build One Team Around the Customer

Customer-centric organisations have silos, too. This post explores how businesses can bring the right processes to life, and have clear designations of who’s doing what.... Read More

CEO, Customer Engagement, Customer Experience, Best Practices, 360 Perspectives

Sep 02, 2020 By Nichola Palmer

Infographic: Deliver Standout Service With These 5 Tips From Tokopedia

Tokopedia shares its top five tips for customer service, starting with the use of AI to solve customer pain points. ... Read More

Ecommerce, Customer Satisfaction, Customer Experience, Startups, Infographics

Aug 25, 2020 By Jess O'Reilly

Marketing Must Evolve, Now More Than Ever

Now, more than ever, marketing needs to be a real-time and always-on experience. Learn more in the sixth State of Marketing report. ... Read More

Customer Experience, Digital Marketing, Omni-channel, Research

Aug 05, 2020 By Annie Teo

4 Ways Field Service Management Technology Delivers Efficient and Safe Services

Field service management technology gives field service providers the agility to respond to disruptions, while keeping technicians and customers safe.... Read More

Customer Experience, Customer Satisfaction, Customer Service, Digital Transformation, Reopen Safely

Jul 30, 2020 By Jody Farrar

What Does Salesforce Do?

Many people ask, “what does Salesforce do?” In this post, we answer some basic questions you have about our company and products. Learn about Salesforce... Read More

CRM, Customer Experience, Digital Transformation, Salesforce Ohana, Research