Feature

Sep 21, 2021 By Ian Douglas

4 Ways To Ensure Your Experience Metrics Stay Customer-Centric

It’s time to expand experience KPIs. Learn how to get the most value from your CRM with four customer-centric tips for measuring success. ... Read More

Service, CRM, Service Cloud, Customer Engagement, Customer Satisfaction, Customer Experience

Sep 07, 2021 By Mai Le

Customers Want Connected Experiences, Data Integration Will Give It to Them

Ready to grow? MuleSoft uses APIs to work with Salesforce, Slack, Tableau, and more to create the connected experiences you want — fast.... Read More

Data Management, Customer Engagement, Customer Experience, CRM

Jul 29, 2021 By Salesforce

9 Ways Salesforce Brings Companies and Customers Together

Learn how Salesforce Customer 360 helps your teams come together, serve customers better, and grow your business.... Read More

Salesforce CMS, Infographics, Customer Engagement, Customer Experience

Jul 28, 2021 By Salesforce

How Brands Deliver Delightful Customer Experiences Consistently

Customers expect great experiences from brands. Here’s how brands can use data and technology to meet them.... Read More

Customer Experience, Retail

Jun 23, 2021 By Cecily Ng

Up Close and Personal: How To Build Loyalty Through Community

Cecily Ng from Salesforce shares how to solve customers’ business problems with data and build meaningful relationships that last.... Read More

Customer Engagement, Customer Experience, Trailblazer Story

Apr 07, 2021 By Salesforce

Why You Need a Customer Journey Map

Learn how customer journey mapping helps businesses understand their buyers' journeys and create more personalised customer experiences.... Read More

Customer Experience

Mar 22, 2021 By Jess O'Reilly

Why Hyper-Personalisation Is the Future of Customer Experience

Customer experience in the future will be hyper-personalised. Learn how companies like Zenyum are delivering 1-to-1 experiences at scale.... Read More

Customer Experience, Personalization, Trailblazer Story

Feb 23, 2021 By Alanna Woodrow

Why Accelerating Digital Transformation Is the Key To a Bright Future

Learn how two companies in Asia accelerated digital transformation during the COVID-19 pandemic and reimagined brand experiences for customers and employees.... Read More

Digital Transformation, Customer Engagement, Customer Experience, Trailblazer Story

Jan 31, 2021 By Nichola Palmer

SMB Blog Series #3: 3 Companies Using Technology To Enable Business Growth in ASEAN

Meet three small businesses in ASEAN that use Salesforce to enable business growth: Mitsubishi Chemical Cleansui Haili, SmartCost, and g&m. ... Read More

Small Business, Digital Transformation, Customer Satisfaction, Customer Experience