Jan 30, 2021 By Nichola Palmer

SMB Blog Series #2: 3 Examples of Successful Digital Transformation in Asia

Find out how three small businesses in Asia achieved digital transformation success amidst the COVID-19 pandemic.... Read More

Small Business, Digital Transformation, Customer Satisfaction, Customer Experience

Jan 27, 2021 By Salesforce

3 Ways Retailers Can Build Brand Loyalty Online

Today’s customers are spoilt for choice. Here are three ways that retailers can stand out online.... Read More

Ecommerce, Customer Experience, Commerce Cloud

Jan 21, 2021 By Salesforce

How To Break Down the Complexity of B2B Commerce

B2B purchases don’t have to be complex. Learn how Salesforce can help you provide an intuitive buying experience for your customers. ... Read More

B2B Commerce, Research, Digital Transformation, Customer Experience

Jan 07, 2021 By Salesforce

Infographic: What Customer Connection Means Now

More customers believe a company’s trustworthiness matters more now than a year ago. Here's what companies can do to build trust with customers.... Read More

Research, Customer Engagement, Customer Experience, Infographics

Dec 29, 2020 By Nichola Palmer

Meet Gratiano Yeung: Transforming Service by Delighting Customers

Gratiano Yeung of Roojai.com talks about her passion for customer service, innovation, and technology, which made her one of Asia’s most respected CCOs.... Read More

Trailblazer Story, Customer Satisfaction, Customer Experience, Customer Service, Customer Engagement

Dec 23, 2020 By Salesforce

7,000+ Service Pros Share How Businesses Can Empower Them for Success

Read these insights from about 7,000 service professionals worldwide, on how to train and equip customer service teams for success.... Read More

Customer Service, Service, Service Cloud, Customer Experience, Research

Dec 16, 2020 By Salesforce

7,000+ Service Pros Tell Us How To Deliver Service That Customers Love

Read these insights from about 7,000 service professionals worldwide, on how to exceed customer expectations and reduce organisational silos.... Read More

Customer Service, Service, Service Cloud, Customer Experience, Research