360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 11, 2015 By Tyler Mielke

Small Business Spotlight: Creating a Kick-Ass Knowledge Base

This article originally appeared on the Desk.com blog. So, you’re using Desk for email, but you keep getting some of the same questions over and over again. You’ve setup some Macros for canned responses, but how do you educate your customers and deflect these questions?... Read More

Desk.com, Small Business, SMB Spotlight

Feb 04, 2015 By Mark Kushinsky

Small Business Spotlight: Customer Satisfaction Starts with Happy Employees

MaidPro was founded with a mission to provide consistently great service and cutting edge cleaning solutions. As founder and CEO of MaidPro, Mark Kushinsky has overseen the company’s growth from a one-market house-cleaning company into a franchise with 180+ locations across the... Read More

Sales Cloud, Small Business, SMB Spotlight

Feb 02, 2015 By Heike Young

Small Business Spotlight: Transform Your Business into a Sales Powerhouse [Infographic]

Today’s most successful companies are all about their customers. Putting customers first and becoming a “customer company” should be the top priority for every small business looking to grow—and the SMBs that thrive will use data to make it happen. Customer relationship... Read More

Sales, Small Business, SMB Spotlight

Jan 28, 2015 By Lauren Habig

8 Things Your Customer Service Team Should Never Say To Customers [Infographic]

Lauren Habig is a Marketing Manager at Desk.com responsible for community management and social media strategy. She has spent much of her career working for and with small businesses, helping them to utilize technology and customer service as a competitive advantage. A version of this post... Read More

Desk.com, Customer Service, SMB Spotlight

Jan 26, 2015 By Lauren Habig

Small Business Spotlight: How You Can Look Like a Big Fish in a Big Pond

A version of this post originally appeared on wired.com. Small businesses face a David and Goliath like situation each day. How do you take on big, well entrenched competitors and win? A great idea can only take you so far. In today’s crowded landscape, companies of all sizes are... Read More

Desk.com, Small Business, SMB Spotlight

Jan 21, 2015 By Matt Wesson

Small Business Spotlight: How Guidebook Grows Their Company and Employees

Guidebook was founded with a mission to connect people with the places in which they spend their time. Today, thousands of organizations use Guidebook to create their conference apps, corporate meeting apps, and other mobile apps for events. As co-founder and CEO of Guidebook,... Read More

Sales Cloud, Small Business, SMB Spotlight

Jan 19, 2015 By Gary Benitt

Small Business Spotlight: What I Wish I Knew When I Started My Company

It’s not often that you hit the ball out of the ballpark on your first swing, and all too often, the learning curve for entrepreneurs can be painful and expensive. I was a core part of the founding team of three companies before my fourth, Assistly, was purchased... Read More

Desk.com, Small Business, SMB Spotlight

Jan 16, 2015 By Drew Beechler

10 Social Advertising Best Practices for Startups

As I've written before, social media can be a great place to generate new leads. Your organic social reach, though, typically will reach people who have already heard of your brand and products. Social ads can be a perfect solution to augment your social strategy and bring in... Read More

Marketing, Marketing Cloud, Mobile, Sales, Small Business, SMB Spotlight, Social

Jan 16, 2015 By Drew Beechler

7 Sales Acceleration Tips for Startups

If there are two things always on a salesperson’s mind, it’s closing more deals and closing them faster. Sales reps are always looking to be more effective and get to “yes” faster. Here are some quick tips to help accelerate your sales cycle and close deals faster. 1. Nurture your leads.... Read More

Featured, Marketing, Sales, Small Business, SMB Spotlight

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Small Business Spotlight: Creating a Kick-Ass Knowledge Base

Small Business Spotlight: Customer Satisfaction Starts with Happy Employees

Small Business Spotlight: Transform Your Business into a Sales Powerhouse [Infographic]

8 Things Your Customer Service Team Should Never Say To Customers [Infographic]

Small Business Spotlight: How You Can Look Like a Big Fish in a Big Pond

Small Business Spotlight: How Guidebook Grows Their Company and Employees

Small Business Spotlight: What I Wish I Knew When I Started My Company

10 Social Advertising Best Practices for Startups

7 Sales Acceleration Tips for Startups

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First