360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Mar 19, 2015 By Sam Franklin

Small Business Spotlight: Growing a Sustainable Business Starts With Awesome Customer Service

Greenvelope, a rapidly-growing electronic invitation, ticketing, and event management company, offers an eco-friendly way for people to celebrate the memorable days in their lives. We talked to Sam Franklin, CEO, about the role that customer service has played in the company’s... Read More

Featured, Desk.com, Customer Service, Small Business, SMB Spotlight

Mar 16, 2015 By Drew Hendricks

Small Business Spotlight: 8 Steps to Tackling Customer Service in the Digital Age

Regardless of your industry or how much experience you have, customer service will always be challenging – not impossible, but challenging. This is because you can’t possibly please everyone. In the digital age, customer service is exponentially more challenging than it’s ever... Read More

Featured, Desk.com, Customer Service, Small Business, SMB Spotlight

Mar 13, 2015 By Doktor Gurson

Small Business Spotlight: How Doblet Recognized Consumer Demand in Everyday Situations

Doblet is an on-demand phone charging service at your favorite bars, restaurants, hotels, malls, cafes and businesses. Using patent-pending technology, Doblet is the world’s first app-driven portable battery network, available in thousands of venues, right where you live,... Read More

Featured, Sales Cloud, Small Business, SMB Spotlight

Mar 09, 2015 By Michael Litt

Small Business Spotlight: How Marketing and Sales Alignment Helped Us Grow More than 1000% in 2 Years

If your Marketing team is traveling down a road at 100 miles per hour toward a brilliant campaign, and your Sales team is going down a path in the opposite direction, stopping regularly to scout for potential customers, which team will find... Read More

Featured, Marketing, Sales, Small Business, SMB Spotlight

Mar 04, 2015 By Ethan Senturia

Small Business Spotlight: 5 Tips to Make Your Small Business a Great Loan Candidate

Since Dealstruck’s launch in 2013, we have financed hundreds of small businesses across the U.S. and have seen many more apply for capital to expand their operations, solve cash flow issues, keep up with quick inventory turnover, and ultimately increase customer reach and... Read More

Featured, Sales Cloud, Small Business, SMB Spotlight

Mar 01, 2015 By Aaron Ross

Small Business Spotlight: Why Your Cold Emails Aren't Being Returned

Your new email mantra should be simple to understand; easy to answer. I've seen hundreds of thousands (if not millions) of cold emails sent from all kinds of companies, from tiny startups to $20 billion+ behemoths. And of course, many of these cold emails go... Read More

Sales, Sales Cloud, Small Business, SMB Spotlight

Feb 25, 2015 By Matt Wesson

Small Business Spotlight: The Frank Underwood Guide to Building Your Small Business Empire

This Friday marks the return of the most successful online series in history: House of Cards. The show is changing the face of an industry by proving that an original series can not only succeed online, free from the shackles of traditional cable networks, but that it can thrive. With a handful... Read More

Sales, Small Business, SMB Spotlight

Feb 23, 2015 By Jenna Hanington

Small Business Spotlight: 3 Lessons for SMB Marketers, from SMB Marketers

If you’re a small business marketer, you already know plenty about the pluses (open lines of communication, little to no bureaucracy) and the minuses (hardwon resources, limited time) of working with a small marketing team. You’re also well-versed in juggling a variety of roles on a day-to-day... Read More

Marketing, Small Business, SMB Spotlight

Feb 18, 2015 By Matt Wesson

Small Business Spotlight: How American HealthCare Lending Seizes Opportunity

As Co-Founder American HealthCare Lending, Nick Sorensen has overseen the company’s growth and ultimate acquisition by Prosper Marketplace. In this latest “Small Business Spotlight” interview, he discusses how to spot opportunity and how Salesforce has helped his business grow. ... Read More

Sales, Sales Cloud, SMB Spotlight

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Small Business Spotlight: Growing a Sustainable Business Starts With Awesome Customer Service

Small Business Spotlight: 8 Steps to Tackling Customer Service in the Digital Age

Small Business Spotlight: How Doblet Recognized Consumer Demand in Everyday Situations

Small Business Spotlight: How Marketing and Sales Alignment Helped Us Grow More than 1000% in 2 Years

Small Business Spotlight: 5 Tips to Make Your Small Business a Great Loan Candidate

Small Business Spotlight: Why Your Cold Emails Aren't Being Returned

Small Business Spotlight: The Frank Underwood Guide to Building Your Small Business Empire

Small Business Spotlight: 3 Lessons for SMB Marketers, from SMB Marketers

Small Business Spotlight: How American HealthCare Lending Seizes Opportunity

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First