Jan 28, 2015 By Lauren Habig

8 Things Your Customer Service Team Should Never Say To Customers [Infographic]

in Desk.com, Customer Service, SMB Spotlight

Lauren Habig is a Marketing Manager at Desk.com responsible for community management and social media strategy. She has spent much of her career working for and with small businesses, helping them to utilize technology and customer service as a competitive advantage. A version of this post originally appeared on Desk.com.

There are things that we’re all taught not to say. Don’t mention an old flame in front of a new spouse. Never ask an older woman her age, or a younger one if she’s pregnant. Don’t ask about someone’s salary, shoe size, or anything to do with their romantic life.

Even support agents, who earn their living by speaking to customers, sometimes, need to be reminded what they should and should not say. At Desk.com we talk to a lot of customer service professionals. Ranging from merely cringe-worthy to enraging, here are eight things they recommend your team should never say to customers so that you can deliver the best possible service: