360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Oct 25, 2016 By Emily Stanford

5 Stats from the State of the Connected Customer Report that Will Have You Rethinking the Customer Experience

In the recently-released State of the Connected Customer Report, Salesforce Research surveyed over 7,000 consumers and business buyers around the world to learn more about what’s on the minds of today’s technology-empowered customers. What do they expect from their experiences with brands big and... Read More

Customer Service, Service Cloud

Oct 24, 2016 By Jon Aniano

You're Not a Special Snowflake: 5 Reasons Why You Should Really Be Using Standard Objects

I’ve been doing this a long time. I started my Salesforce career as one of the first AppExchange partners in 2006. I joined Salesforce in 2010 and have spent the last 6 years in product management in the Service Cloud. My best experiences here at Salesforce have been helping customers and SI... Read More

Service, Service Cloud

Oct 24, 2016 By Shahar Banay

How to "Uberize" Your Business

Since digital innovations have begun to deliver higher standards of customer service in some areas, consumers’ expectations have been raised across the board. Uber, in particular, has raised the bar for customer experience by delivering quick, reliable, on-demand services that are cheaper than the... Read More

Service, Service Cloud

Oct 11, 2016 By Emily Stanford

4 Things Businesses are Doing to Make Customer Service Agents Find New Careers

Customer expectations are continuously rising, in part because a few leading companies are delivering stellar service via a range of channels. As a result, consumers want this level of fast, personalized service at all times. However, according to the CCMC’s National Rage Study, companies are... Read More

Customer Service, Service Cloud

Oct 02, 2016 By Mike Cliffe

Increase the Yield on Your Crop of Customers With Salesforce Field Service Lightning

Field Service, 1950’s Rural Ireland My dad, Monnie Cliffe, grew up on a 100 acre farm in Cappoquin, Waterford in the 1950’s. For Monnie, rising at 5:00 AM to milk the cows by hand was as natural a task to him as brushing my teeth with my electric toothbrush is for me today. Back in those days,... Read More

Customer Service, Service Cloud

Sep 20, 2016 By John Hernandez

What Leaders Need to Understand About Customer Service in the Age of Mobile

As COO of Service Cloud, I have the distinct pleasure of leading an incredibly innovative team that’s been recognized as a leader in Gartner’s Customer Engagement Center Magic Quadrant for eight years running. But if my 20-year career in Silicon Valley has taught me anything, it’s that to continue... Read More

Customer Service, Mobile, Service Cloud

Sep 18, 2016 By Mike Milburn

The Future of Customer Service is Here: Introducing Service Cloud Einstein

The implications of artificial intelligence (AI) for customer service are staggering and truly limitless. But until now, most customer service leaders have been unable to put intelligence in action. They lacked the army of data scientists needed to make sense of the data. And even if they were able... Read More

Service Cloud, Service, Artificial Intelligence

Sep 13, 2016 By Emily Stanford

Field Technicians are Customer Ambassadors. It’s Time We Treat Them Like It

Keith Pearce is VP of Marketing for Service Cloud at Salesforce. An industry veteran who got his start close to 20 years ago at Siemens, he’s a firm believer in the transformative value of great customer service — both to companies and to their customers. Recently, we caught up with Keith to get... Read More

Customer Service, Service Cloud

Sep 06, 2016 By Godard Abel

Now Service Reps are an Extension of Your Sales Team: Introducing Salesforce CPQ for Service

Today, we’re excited to announce that we are extending Salesforce CPQ for service teams. Now service reps can also provide customers with a seamless buying experience using the same configure, price, quote technology that has empowered sales organizations to close deals faster than ever. CPQ... Read More

Service Cloud, Steelbrick, Lightning, Innovation, Sales, Quote-to-Cash

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

5 Stats from the State of the Connected Customer Report that Will Have You Rethinking the Customer Experience

You're Not a Special Snowflake: 5 Reasons Why You Should Really Be Using Standard Objects

How to "Uberize" Your Business

4 Things Businesses are Doing to Make Customer Service Agents Find New Careers

Increase the Yield on Your Crop of Customers With Salesforce Field Service Lightning

What Leaders Need to Understand About Customer Service in the Age of Mobile

The Future of Customer Service is Here: Introducing Service Cloud Einstein

Field Technicians are Customer Ambassadors. It’s Time We Treat Them Like It

Now Service Reps are an Extension of Your Sales Team: Introducing Salesforce CPQ for Service

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First