360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 13, 2017 By Bobby Amezaga

Introducing Service Cloud Einstein

Think back to some of the best customer service experiences you’ve ever had. Hard to remember? What made them great? Odds are the ones that stood out did so because the company made the experience super easy for you or you spoke with an agent that seemed to have ESP--they knew who you were and... Read More

News, Service Cloud, Artificial Intelligence

Feb 13, 2017 By Jamie Domenici

Meet the Smart Customer Service that SMBs Will Love

Growing businesses with limited time and resources can be challenged to deliver the proactive, personalized service their customers expect today. That’s why we’re so excited about the launch of Service Cloud Einstein, the world’s first intelligent customer service platform. With intelligence built... Read More

Service Cloud, Small Business, News

Feb 10, 2017 By Benjamin Irvine

12 Secrets of High-Performing Contact Centers

The most powerful part of being a customer service executive using Salesforce for service is being part of a community of the best companies in the world. Salesforce added customer service and support way back in 2004 and customer service executives have been guiding our innovation to deliver the... Read More

Service Cloud, Customer Service

Feb 07, 2017 By Eddie Cliff

Social Customer Service Gets Real With Customer Feedback

Customer Satisfaction scores and NPS are among the top metrics used by companies to measure the strength of their relationship with their customers. Gathering this feedback following a customer service interaction is critical for every business in order to understand how their customer support... Read More

Customer Service, Service Cloud, Social

Jan 23, 2017 By John Hernandez

The Ground is Shifting Beneath Contact Centers

As cloud technology continues to disrupt businesses of all sizes and industries worldwide, the contact center communications market remains a bit behind. This is a typical trend that has been historically seen in this space. Of the 14.5 million call centers around the world, over 90 percent are... Read More

Customer Service, Partners, Service Cloud

Jan 23, 2017 By Emily Stanford

8 Tips for Aligning Sales and Service

Today, businesses have a wealth of terrific choices when it comes to applications and platforms for both sales and service, including commercial products from software vendors, as well as applications that have been built in-house. Many businesses have tackled optimizing their sales process with... Read More

Customer Service, Sales, Sales Cloud, Service Cloud

Jan 20, 2017 By Keith Pearce

2017: The Year the Contact Center Gets Conversational

There’s a seismic shift happening in how companies communicate with their customers. It’s a shift away from the transactional nature of customer service — service for the masses, to intelligent service tailored to the individual customer. From it’s inception the call center was designed to be... Read More

Customer Service, Service Cloud

Jan 13, 2017 By Rob Nieset

CPQ + Service = a Unified View of Your Customers

We announced the extension of Salesforce CPQ for service teams back in September. While it’s true that our CPQ solution is now available for your support and service users (and that we’re pretty excited about it), you may be wondering what that really means. CPQ (Configure, Price, Quote) is an... Read More

Quote-to-Cash, Service Cloud, Service

Jan 05, 2017 By Devon McGinnis

New Research: Service Teams Are Transforming the Customer Experience to Differentiate

Gleaning insights from over 2,600 customer service and business leaders worldwide, the “Second Annual State of Service” report examines how service teams are responding to heightened customer demands. All eyes are turned toward the customer experience. Today, it’s the defining line between... Read More

Service, Service Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Introducing Service Cloud Einstein

Meet the Smart Customer Service that SMBs Will Love

12 Secrets of High-Performing Contact Centers

Social Customer Service Gets Real With Customer Feedback

The Ground is Shifting Beneath Contact Centers

8 Tips for Aligning Sales and Service

2017: The Year the Contact Center Gets Conversational

CPQ + Service = a Unified View of Your Customers

New Research: Service Teams Are Transforming the Customer Experience to Differentiate

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First