Mike Cliffe

Mike Cliffe, Principal Solution Engineer, Service Cloud Specialist, Salesforce

Increase the Yield on Your Crop of Customers with Salesforce Field Service Lightning

Oct 02, 2016 By Mike Cliffe

Increase the Yield on Your Crop of Customers With Salesforce Field Service Lightning

Field Service, 1950’s Rural Ireland My dad, Monnie Cliffe, grew up on a 100 acre farm in Cappoquin, Waterford in the 1950’s. For Monnie, rising at 5:00 AM to milk the cows by hand was as natural a task to him as brushing my teeth with my electric toothbrush is for me today. Back in those days,... Read More

Customer Service, Service Cloud

The Puppy Under the CRM Tree: Service Cloud Lightning

Jul 11, 2016 By Mike Cliffe

The Puppy Under the CRM Tree: Service Cloud Lightning

Sunday morning, 5/1 was like Christmas morning for our loyal EE customers. Service Cloud features magically appeared like the proverbial puppy under the Christmas tree. Admins were able to log in and much like the child running down the stairs in their PJs on Christmas morning, logged in to... Read More

Customer Service, Lightning, Service Cloud

How to Safely Reopen Your Business

How to Safely Reopen Your Business

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Paint brushes in a can

PayPal Views Its Sales Team as Artists, and That’s Driving Great Results
By Karen Solomon

Woman uses mobile payment option at checkout

Data as the Driver: Lookalike Modeling and More To Help Your Brand Meet Customer Expectations
By Chris Jacob

Three business people with a desk in the foreground

7 Ways Vendor Consolidation Can Help Marketers Innovate and Save Money
By Lauryl Denega

The Importance of Digital Transformation in Times of Change

Digital transformation in times of change

Digital transformation in times of change

Research

Digital Transformation in Times of Change

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Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Ethical AI can't wait

Ethical AI can't wait

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Do You Know Your Customer? 5 Questions for Communications Service Providers

learn with trailhead

learn with trailhead

Learn With Trailhead

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