Jan 16, 2012 By Gautam Vasudev

Service Cloud Console: Working With Lists

The Service Cloud Console continues to evolve as a UI framework for the Service Cloud product line at salesforce.com. Winter '12 saw the introduction of "Pinned List Views" (PLVs). One of the best use cases for this feature is a telesales environment where agents are working through... Read More

Featured, Service Cloud

Jan 11, 2012 By Patrick Heim

Announcing: PCI Certification

I’m thrilled to announce that we’ve added another security certification to our impressive roster: Salesforce is now Payment Card Industry, Data Security Standard (PCI DSS) certified at Compliance Level 1.  This means our systems passed the most rigorous security requirements PCI DSS has to... Read More

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Jan 11, 2012 By Alyson Stone

Cloud-Based Customer Service Solutions Win on Costs, ROI, and TCO

Frost & Sullivan’s recent study, Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis, revealed a startling fact: Companies can lower the cost of their customer service infrastructure by up to 43% over a five-year period by choosing cloud-based customer care tools rather than... Read More

Jan 04, 2012 By Erica Kuhl

The Salesforce MVP Community is Growing!

It is my honor to introduce you to our latest crop of Salesforce MVPs.  With the one year anniversary of the Salesforce MVP Program, we also have the opportunity of congratulating a set of MVPs that are serving their second term!  It is hard to imagine this program has only been around... Read More

Featured, MVP Corner

Jan 04, 2012 By Salesforce.com Foundation

Holiday Volunteering Spirit Spreads Far & Wide

Happy New Year! Throughout the holiday season Salesforce.com employees across the world went above and beyond. With more than 200,000 collective volunteer hours, we’ve assembled ‘welcome home baskets’ for homeless families transitioning into housing, gathered toys for needy children, built... Read More

Foundation

Jan 04, 2012 By Alyson Stone

A Talk with Marketoonist Tom Fishburne (with Cartoons!)

Tom Fishburne calls himself a “marketoonist”—He creates cartoons that help businesses communicate. But Tom has an extra advantage--He was a marketer for 15 years. This gives him a unique vantage point and has led to a multi-faceted career as an artist, speaker, and writer. Tom says that ... Read More

Content Marketing

Jan 03, 2012 By Jennifer Burnham

2011: SOCIAL Goes Mainstream

2011 was a banner year for social media. Social tools and the individuals who used them took center stage in major headline events throughout the year and proved beyond a doubt that social media is not just about entertaining and informing, its about connecting like-minded people across the globe,... Read More

Marketing

Dec 29, 2011 By Blake Markham

Why Salesforce for Outlook?

Salesforce for Outlook is our next generation integration that we introduced a little over a year ago, which replaces Connect for Outlook. Over 60% of customers integrating Salesforce with Outlook are using this new integration, and thousands more are jumping on board each month. While we're... Read More

Dec 28, 2011 By Maria Ignatova

In The Spotlight: Nathan Freitas and the Social Media Command Center

In order to highlight some of the great people working behind the scenes at salesforce.com, we decided to launch an In The Spotlight series. Our first guest is Community Manager and Social Media Command Center rockstar -- Nathan Freitas. Read on for bits about Nathan’s background and his... Read More

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