Dec 17, 2011 By Jennifer Burnham

Salesforce Live! in Prime Time

This past week we did two nights of Salesforce Live broadcast from Japan which is prime time for U.S. audience. Simultaneous live broadcasts in English and Japanese on Facebook was a first for our team, and posed challenges as well as great learnings. Its not easy coordinating content and... Read More

Events Marketing, Social Media, Video Strategy

Dec 16, 2011 By @marcusnelson

Chatter Mobile: Best iPhone Business App in 2011

Normally we aren’t ones to brag (okay, so maybe that's not an entirely honest statement), but we are very pleased that Apple named Salesforce Chatter the best of the iPhone business category in the App Store Rewind 2011! The AppStore Rewind 2011 represents the best content and apps, based on... Read More

Featured, Sales

Dec 15, 2011 By Andrew Leigh

Building the SAP Social Enterprise

This is the first in a series of blogs based on an original post titled unlocking SAP with Force.com. This week’s guest blogger is Gaurav Dhillon, CEO of SnapLogic. We invite you to join the conversation about new ways to build a social front office around a traditional back office system. Gaurav... Read More

Dec 15, 2011 By Adam Torman

Permission Set Best Practice: Reuse, Reduce, Recycle

Consider the familiar scenario where a request is made to provide additional access rights to a particular salesforce.com user.  With profiles alone, the administrator has three options: Add the new access rights directly to the user's profile.  This has the side effect of also... Read More

Customization, Platform

Dec 15, 2011 By Colin Fleming

Cloudforce NY and the Untapped Potential of Data

2011 has been quite the year for Salesforce.com. We saw the birth of the Social Enterprise at a record-breaking Dreamforce and made forward-looking acquisitions like Radian6, Model Metrics, and Assistly. We even crossed the 100,000 successful customers mark! But, of all our big announcements this... Read More

Data.com

Dec 14, 2011 By Alyson Stone

Conducting Service and Support the Social Way [infographic]

Sometimes it “takes a village” to illustrate the social way of business. Take the tour of the town and see how customers feel about everything from engagement to the new definition of “now.”  (see the big picture on the Assistly customer service blog)... Read More

Featured, Social Media

Dec 14, 2011 By Adam Torman

Permission Set Best Practice: Lets Get Functional

 In almost any organization, an individual’s responsibilities may represent their job function, processes that they use or are part of, individual tasks they need to perform on a daily basis, the region in which they work, etc.  As the organization grows, and the user's... Read More

Customization

Dec 14, 2011 By Kris Lande

Bring Social Intelligence into your Sales Process with Social Contacts

Of all the new Sales Cloud features in the Winter '12 release, Social Contacts delivers most on the Social Enterprise vision for Sales. With Social Contacts, important customer information including what they like, who they know, and what they're saying is pulled from Facebook, Twitter,... Read More

Sales, Sales Cloud, Seasonal Release

Dec 14, 2011 By Jamie Grenney

Social Media Audit: Key Step To Becoming a Social Enterprise

A big part of the social enterprise transformation is aligning internal roles, processes, policies, and stakeholders. Where you are in that journey is a difficult thing to measure, and therefore, it often gets overlooked. To make sure we are leading by example, we engaged... Read More

Featured, Social Media