Dec 27, 2011 By Hollie Wegman

AppExchange All-Star: Adam Ady, 2tor Inc.

Adam Ady has been using Salesforce for five years.  He started out managing 5 users and is now managing 300+ users, across multiple instances, for 2tor Inc. 2tor Inc. is an online graduate education company, which partners with prestigious research-based institutions such as... Read More

Featured, Online Community, Partners, Success Stories

Dec 27, 2011 By Adam Torman

Permission Sets Best Practice: Lose Some Profile Weight

  Profiles remain an important and necessary tool for the administrator.  Beyond the requirement that every user is assigned to a single profile, certain user settings are available on profiles that are not available on permission sets.Previous blogs discussed the ability of... Read More

Customization, Platform

Dec 23, 2011 By Brad Morris

#NewNewTwitter Trends and Reaction

On the night of December 8th, I didn't get the New Twitter. Instead of refreshing my Twitter profile repeatedly or complaining (on Twitter), I set up a Radian6 Topic Profile and started tracking the conversation. Around 9 am on December 8th news of the New Twitter launch started to spread. A... Read More

Featured, Online Marketing, Social Media

Dec 22, 2011 By Erica Kuhl

Register now for a Spring '12 Pre Release Account

Register now and for the next several weeks you'll have full access to all the upcoming release features and capabilities prior to general availability.  Please enter the email address you want the registration email to be sent and you'll receive login credentials for a new trial... Read More

Dec 22, 2011 By Thomas Tobin

The iPad Mobile Dashboard app

At Dreamforce’11, one of the applications launched was an iPad app, to allow iPad users to view and refresh email dashboards. Marc Benioff tweeted the news out on the Sunday before Dreamforce’11: The app listing on the Apple App Store shows the list of features in the app: You can go to the... Read More

Featured, Platform

Dec 21, 2011 By Alyson Stone

Let's Get Specific: 9 Real-World Ways to Reinforce the Importance of Customer Service

You should study your customer, of course. But did you know the effect consistency of experience can have on loyalty? How empowering your employees to solve customers’ issues quickly can mean the beginning of a beautiful friendship? Nine practical, concrete tips for emphasizing the important... Read More

Corporate Culture

Dec 19, 2011 By Jennifer Stern

Stop, Look and Listen

Social media is everywhere. That pervasiveness has changed so much about our lives – everything from our understanding of the world around us to our expectations of the companies we do business with. As customers, when we contact a company, we don’t want to wait on hold or be transferred to the... Read More

Service Cloud

Dec 19, 2011 By Gillian Madill

Spring '12 Sandbox Preview Window Instructions

The salesforce.com Spring ‘12 release is quickly approaching and soon you'll be able to take advantage of exciting new features and functionality! As a Force.com Sandbox customer, you have the opportunity to get early access to Spring ‘12 in your Sandbox and test new customizations and... Read More

AppExchange, Featured

Dec 19, 2011 By Adam Torman

Permission Sets Best Practice: Mass Assign Permission Sets and other cool things using the API

The sObject API is an important part of permission sets, allowing you to perform tasks that you cannot perform through the permission set UIs.  Some administrators may already be comfortable with the salesforce.com sObject API, but for those who are not, it is possible to make use of the... Read More

Customization, Platform