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Frost & Sullivan’s recent study, Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis, revealed a startling fact: Companies can lower the cost of their customer service infrastructure by up to 43% over a five-year period by choosing cloud-based customer care tools rather than on-premise options.

The study also found that cloud-based systems show a higher return on investment, and lower cost of ownership. The truth of this trifecta of conclusions is illustrated by startling statistics from Assistly customer, BrickHouse Security. (Read more about their remarkable savings on the Assistly blog.)